## So stellst du deinen Kauf wieder her

Wenn du ein Abonnement über den App Store oder Google Play gekauft hast und die App dich nach dem Anmelden erneut zur Zahlung auffordert, folge diesen Schritten, um dein Abonnement wiederherzustellen:

1. Scrolle nach unten auf dem Zahlungsbildschirm.
2. Tippe auf **Käufe wiederherstellen**.

![[de] restore_subscription_1 .jpg](https://s3.us-east-2.amazonaws.com/storage.website/de_restore_subscription_1_7987078feb.jpg)
![[de] restore_subscription_2.jpg](https://s3.us-east-2.amazonaws.com/storage.website/de_restore_subscription_2_2c2f47cc67.jpg)

### Zusätzliche Schritte

Falls nach diesen Schritten ein großes „X“ auf deinem Bildschirm erscheint, probiere Folgendes:

1. Tippe mehrmals in die obere linke Ecke, um den Zahlungsbildschirm zu schließen.
2. Gehe zu den **Profil-Einstellungen**.
3. Scrolle nach unten und tippe auf **Abonnement wiederherstellen**.

![[de] restore_subscription_3.jpg](https://s3.us-east-2.amazonaws.com/storage.website/de_restore_subscription_3_adf4d9a5b8.jpg)
![[de] restore_subscription_4.jpg](https://s3.us-east-2.amazonaws.com/storage.website/de_restore_subscription_4_64830ac017.jpg)
![[de] restore_subscription_5.jpg](https://s3.us-east-2.amazonaws.com/storage.website/de_restore_subscription_5_e3199817c0.jpg)

Wenn das Problem weiterhin besteht, [kontaktiere bitte unser Support-Team](https://myorganicapps.com/de/help/contact-support), um Hilfe zu erhalten.

Wie Sie Ihr Abonnement kündigen können

So funktioniert Ihr Abonnement

Wie Sie eine Rückerstattung beantragen

So findest du Informationen zu deinem Abonnement

Warum wurde dein Abonnement automatisch verlängert?

So stellst du deinen Kauf wieder her

Unerwartete Abbuchungen nach der Kündigung

## How to Restore Your Purchase

If you purchased a subscription through the App Store or Google Play, and the app is asking you to pay again after you’ve logged in, please do the following to restore your subscription:

1. Scroll down the payment screen.
2. Tap **Restore purchases**.

![[eng] restore_subscription_3.jpg](https://s3.us-east-2.amazonaws.com/storage.website/eng_restore_subscription_3_21f6475d1e.jpg)
![[eng] restore_subscription_2.jpg](https://s3.us-east-2.amazonaws.com/storage.website/eng_restore_subscription_2_383f8628ba.jpg)

### Additional steps

If a large "X" appears on your screen after following the steps above, try this:

1. Tap a few times in **the top-left corner** to close the payment screen.
2. Go to **Profile settings**.
3. Scroll down and tap **Restore subscription**.

![[eng] restore_subscription_1.jpg](https://s3.us-east-2.amazonaws.com/storage.website/eng_restore_subscription_1_7d0907e519.jpg)
![[eng] restore_subscription_4.jpg](https://s3.us-east-2.amazonaws.com/storage.website/eng_restore_subscription_4_08f83c345f.jpg)
![[eng] restore_subscription_5.jpg](https://s3.us-east-2.amazonaws.com/storage.website/eng_restore_subscription_5_39a7059ed1.jpg)

If these steps don’t resolve the issue, please [contact our support team](https://myorganicapps.com/help/contact-support) for further assistance.

How to Restore Your Purchase

## Cómo restaurar tu compra

Si compraste una suscripción a través de App Store o Google Play y la app te solicita que pagues nuevamente después de iniciar sesión, sigue estos pasos para restaurar tu suscripción:

1. Desplázate hacia abajo en la pantalla de pago.
2. Toca **Restaurar compras**.

![[es] restore_subscription_1.jpg](https://s3.us-east-2.amazonaws.com/storage.website/es_restore_subscription_1_a9eb3ce167.jpg)
![[es] restore_subscription_2.jpg](https://s3.us-east-2.amazonaws.com/storage.website/es_restore_subscription_2_7a1d7a80be.jpg)

### Pasos adicionales

Si después de estos pasos aparece una gran "X" en tu pantalla, intenta lo siguiente:

1. Toca varias veces en la esquina superior izquierda para cerrar la pantalla de pago.
2. Ve a **Ajustes del perfil**.
3. Desplázate hacia abajo y toca **Restaurar suscripción**.

![[es] restore_subscription_3.jpg](https://s3.us-east-2.amazonaws.com/storage.website/es_restore_subscription_3_c6add5f090.jpg)
![[es] restore_subscription_4.jpg](https://s3.us-east-2.amazonaws.com/storage.website/es_restore_subscription_4_191fcec7e8.jpg)
![[es] restore_subscription_5.jpg](https://s3.us-east-2.amazonaws.com/storage.website/es_restore_subscription_5_035fb1241c.jpg)

Si el problema persiste, [comunícate con nuestro equipo de soporte](https://myorganicapps.com/es/help/contact-support) para obtener ayuda adicional.

Cómo restaurar tu compra

## Comment restaurer votre achat

Si vous avez acheté un abonnement via l’App Store ou Google Play et que l’application vous demande de payer à nouveau après vous être connectée, suivez ces étapes pour restaurer votre abonnement :

1. Faites défiler l’écran de paiement vers le bas.
2. Appuyez sur **Rétablir les achats**.

![[fr] restore_subscription_1.jpg](https://s3.us-east-2.amazonaws.com/storage.website/fr_restore_subscription_1_6ccff3635c.jpg)
![[fr] restore_subscription_2.jpg](https://s3.us-east-2.amazonaws.com/storage.website/fr_restore_subscription_2_6571f5d119.jpg)

### Étapes supplémentaires

Si un grand « X » apparaît à l’écran après avoir suivi ces étapes, essayez ceci :

1. Appuyez plusieurs fois dans le coin supérieur gauche pour fermer l’écran de paiement.
2. Allez dans **Paramètres du profil**.
3. Faites défiler vers le bas et appuyez sur **Rétablir l'abonnement**.

![[fr] restore_subscription_3.jpg](https://s3.us-east-2.amazonaws.com/storage.website/fr_restore_subscription_3_ad2e7f0f78.jpg)
![[fr] restore_subscription_4.jpg](https://s3.us-east-2.amazonaws.com/storage.website/fr_restore_subscription_4_6ca74187fb.jpg)
![[fr] restore_subscription_5.jpg](https://s3.us-east-2.amazonaws.com/storage.website/fr_restore_subscription_5_94588c6692.jpg)

Si le problème persiste, [contactez notre équipe d’assistance](https://myorganicapps.com/fr/help/contact-support) pour obtenir de l’aide.

Comment restaurer votre achat

## Como restaurar sua compra

Se você comprou uma assinatura pela App Store ou Google Play e o aplicativo solicitar que você pague novamente após o login, siga estas etapas para restaurá-la:

1. Role até a parte inferior da tela de pagamento.
2. Toque em **Restaurar compras**.

![[pt] restore_subscription_1.jpg](https://s3.us-east-2.amazonaws.com/storage.website/pt_restore_subscription_1_a5b0bdb41a.jpg)
![[pt] restore_subscription_2.jpg](https://s3.us-east-2.amazonaws.com/storage.website/pt_restore_subscription_2_8d58738222.jpg)

### Passos adicionais

Se um grande "X" aparecer na tela após seguir esses passos, tente o seguinte:

1. Toque algumas vezes no canto superior esquerdo para fechar a tela de pagamento.
2. Vá para **Configurações de perfil**.
3. Role para baixo e toque em **Restaurar assinatura**.

![[pt] restore_subscription_3.jpg](https://s3.us-east-2.amazonaws.com/storage.website/pt_restore_subscription_3_6b248dfa49.jpg)
![[pt] restore_subscription_4.jpg](https://s3.us-east-2.amazonaws.com/storage.website/pt_restore_subscription_4_52a7a18477.jpg)
![[pt] restore_subscription_5.jpg](https://s3.us-east-2.amazonaws.com/storage.website/pt_restore_subscription_5_51227cc697.jpg)

Se o problema persistir, [entre em contato com nossa equipe de suporte](https://myorganicapps.com/pt/help/contact-support) para mais assistência.

Como restaurar sua compra

## Come ripristinare il tuo acquisto

Se hai acquistato un abbonamento tramite l'App Store o Google Play e l'app ti chiede di pagare di nuovo dopo l'accesso, segui questi passaggi per ripristinare l'abbonamento:

1. Scorri verso il basso nella schermata di pagamento.
2. Tocca **Recupera acquisti**.

![[it] restore_subscription_1.jpg](https://s3.us-east-2.amazonaws.com/storage.website/it_restore_subscription_1_3f9d9c10a7.jpg)
![[it] restore_subscription_2.jpg](https://s3.us-east-2.amazonaws.com/storage.website/it_restore_subscription_2_bc4beaf6a7.jpg)

### Passaggi aggiuntivi

Se dopo questi passaggi appare una grande "X" sullo schermo, prova questo:

1. Tocca più volte nell'angolo in alto a sinistra per chiudere la schermata di pagamento.
2. Vai a **Impostazioni profilo**.
3. Scorri verso il basso e tocca **Recupera abbonamento**.

![[it] restore_subscription_3.jpg](https://s3.us-east-2.amazonaws.com/storage.website/it_restore_subscription_3_358f8207d6.jpg)
![[it] restore_subscription_4.jpg](https://s3.us-east-2.amazonaws.com/storage.website/it_restore_subscription_4_49b99169e2.jpg)
![[it] restore_subscription_5.jpg](https://s3.us-east-2.amazonaws.com/storage.website/it_restore_subscription_5_efb1729b48.jpg)

Se il problema persiste, [contatta il nostro team di supporto](https://myorganicapps.com/it/help/contact-support) per ricevere assistenza.

Come ripristinare il tuo acquisto

## Как восстановить подписку

Если вы оформили подписку через App Store или Google Play, но после входа приложение снова запрашивает оплату, выполните следующие шаги для восстановления подписки:

1. Прокрутите экран оплаты вниз.
2. Нажмите **Восстановить покупки**.

![[ru] restore_subscription_1.jpg](https://s3.us-east-2.amazonaws.com/storage.website/ru_restore_subscription_1_33c9dfd644.jpg)
![[ru] restore_subscription_2.jpg](https://s3.us-east-2.amazonaws.com/storage.website/ru_restore_subscription_2_1474471128.jpg)

### Дополнительные шаги

Если после выполнения этих шагов на экране появляется большая «X», попробуйте следующее:

1. Несколько раз нажмите в верхнем левом углу, чтобы закрыть экран оплаты.
2. Перейдите в **Настройки профиля**.
3. Прокрутите вниз и нажмите **Восстановить подписку**.

![[ru] restore_subscription_3.jpg](https://s3.us-east-2.amazonaws.com/storage.website/ru_restore_subscription_3_d9a7d768be.jpg)
![[ru] restore_subscription_4.jpg](https://s3.us-east-2.amazonaws.com/storage.website/ru_restore_subscription_4_86a6776c89.jpg)
![[ru] restore_subscription_5.jpg](https://s3.us-east-2.amazonaws.com/storage.website/ru_restore_subscription_5_03258da5c8.jpg)

Если проблема сохраняется, [свяжитесь с нашей службой поддержки](https://myorganicapps.com/ru/help/contact-support) — мы постараемся помочь как можно скорее.

So stellst du deinen Kauf wieder her

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