## Wie kontaktiere ich das Support-Team von Organic Apps?

Hast du Fragen oder benötigst Unterstützung? Für alle Fragen, Anliegen oder benötigte Hilfe steht unser Support-Team bereit, um dir zu helfen. Folge den unten aufgeführten Schritten, um uns schnell und effektiv zu kontaktieren:

### **1. Support innerhalb der App kontaktieren**

Bitte lade die Anwendungen über die unten bereitgestellten Links herunter:

**Für iOS-Geräte:**

[Organic Dance: Weight Loss App](https://apps.apple.com/by/app/organic-dance-weight-loss-app/id1535972173)

[Organic Fit: Fitness for Women](https://apps.apple.com/by/app/organic-fit-workout-for-women/id1188810254)

[Organic Man－Workout & Fitness](https://apps.apple.com/by/app/organic-man/id6443817461)

**Für Android-Geräte:**

[Organic Dance: Weight Loss App](https://play.google.com/store/apps/details?id=com.organicapps.dance&pli=1)

[Organic Fit: Fitness for Women](https://play.google.com/store/apps/details?id=com.organicapps.fit&pli=1)

[Organic Man－Workout & Fitness](https://play.google.com/store/apps/details?id=com.organicapps.man)

Wenn du Hilfe benötigst und direkt innerhalb der App Kontakt mit unserem Support-Team aufnehmen möchtest, folge diesen Schritten:

Öffne die App.

- Gehe zu **Ich**;
- Tippen Sie auf **Hilfe & Support Center**.

![[de] img-gethelp](https://s3.us-east-2.amazonaws.com/storage.website/Lev_Frame_103_2_af0cbe0aec.jpg?updated_at=2024-09-19T08:35:03.937Z)

**Oder**

- Gehe zu **Profil**;
- Tippen Sie auf **Profil-Einstellungen**;
- Tippen Sie auf **Hilfe erhalten**.

![[de]contactsuuppor1.png](https://s3.us-east-2.amazonaws.com/storage.website/de_contactsuuppor1_668ba7df5a.png?updated_at=2024-09-27T15:53:39.936Z)
![[de]contactsuuppor2.png](https://s3.us-east-2.amazonaws.com/storage.website/de_contactsuuppor2_155ff5ee50.png?updated_at=2024-09-27T15:53:39.965Z)

### **2. Mit dem Support auf der OrganicApps Website chatten**

- Gehe auf unsere offizielle Website [OrganicApps (myorganicapps.com)](https://myorganicapps.com);
- Tippen Sie auf der Website auf **Kontaktiere uns**.

![[en] img-contact_site3.png](https://s3.us-east-2.amazonaws.com/storage.website/en_img_contact_site3_2e2a66767a.png)

**Oder**

- Gehe auf unsere offizielle Website [OrganicApps (myorganicapps.com)](https://myorganicapps.com);
- Überprüfe den Abschnitt **Hilfe** unten auf der Seite und klicke auf **Kontaktiere uns** für mögliche Lösungen zu deinem Problem.

![[en] img-contact_site2.png](https://s3.us-east-2.amazonaws.com/storage.website/en_img_contact_site2_d5ec7ad3c8.png)

### **3. Mit dem Support während deines Kaufs chatten**

Während des Kaufvorgangs kannst du jederzeit Hilfe vom Support-Team anfordern. Klicke einfach während deines Kaufs oben auf der Website auf **Hilfe**, um uns zu kontaktieren.

![[en] img-contact_landing.png](https://s3.us-east-2.amazonaws.com/storage.website/en_img_contact_landing_f385e91139.png)

### **4. Antworten im FAQ-Bereich der Website suchen**

- Gehe auf unsere offizielle Website [OrganicApps (myorganicapps.com)](https://myorganicapps.com);
- Überprüfe den Abschnitt **Hilfe** unten auf der Seite und klicke auf **FAQ**. Viele Fragen haben bereits detaillierte Lösungen, die dein Problem lösen können.

![[en] img-contact_FAQ2.png](https://s3.us-east-2.amazonaws.com/storage.website/en_img_contact_FAQ_2_040d153941.png)

### **5. Support per E-Mail kontaktieren: [support@myorganicapps.com](mailto:support@myorganicapps.com)**

Wenn du eine Frage zu deinem **bezahlten Abonnement** hast, um dir besser helfen zu können, sende uns bitte folgende Informationen:

- deinen vollständigen Namen;
- E-Mails, die du möglicherweise für den Kauf des Plans verwendet hast.

Wenn du eine Frage zu deiner **Zahlung** hast, um dir besser helfen zu können, sende uns bitte folgende Informationen:

- deinen vollständigen Namen;
- E-Mails, die du möglicherweise für den Kauf des Plans verwendet hast;
- Transaktionsdatum und Transaktionsbetrag;
- die letzten vier Ziffern deiner Kreditkarte;
- die mit PayPal verbundene E-Mail;
- die PayPal-Transaktions-ID.

Oder **detaillierter Beleg** deiner Bestellung aus dem Kontoauszug (mit dem Transaktionsempfänger).

**Je mehr Informationen du angibst, desto besser können wir dir helfen.**

Unser Support-Team wird sich bemühen, so schnell wie möglich auf deine E-Mail zu antworten. Wenn du **innerhalb von 48 Stunden** keine Antwort erhältst, überprüfe bitte deinen Spam-Ordner.

Sollten deine Probleme weiterhin bestehen, sind wir bereit, dir zusätzliche Unterstützung zu bieten.

  ## How to Contact Organic Apps Support Team?
\
For any questions, concerns, or assistance needed, our support team is always prepared to help. Follow the steps outlined below for a swift and effective means of contacting us.

### **1. Contact Support Within the App**

Please download the applications from the links provided below:

**For IOS devices:**

[Organic Dance: Weight Loss App](https://apps.apple.com/by/app/organic-dance-weight-loss-app/id1535972173)

[Organic Fit: Fitness for Women](https://apps.apple.com/by/app/organic-fit-workout-for-women/id1188810254)

[Organic Man－Workout & Fitness](https://apps.apple.com/by/app/organic-man/id6443817461)

**For Android devices:**

[Organic Dance: Weight Loss App](https://play.google.com/store/apps/details?id=com.organicapps.dance&pli=1)

[Organic Fit: Fitness for Women](https://play.google.com/store/apps/details?id=com.organicapps.fit&pli=1)

[Organic Man－Workout & Fitness](https://play.google.com/store/apps/details?id=com.organicapps.man)

If you require assistance and would like to contact our support team directly within the application, please follow these steps:

Open the App.

- Go to the **Me** tab; 
- Tap **Help & Support Center**:

![[eng] img-fit_cancel_step3.jpg](https://s3.us-east-2.amazonaws.com/storage.website/eng_img_fit_cancel_step3_b489bf5712.jpg?updated_at=2024-09-17T19:39:42.693Z)

**Or** 

- Go to the **Me** tab and open **Profile Settings**;  
- Tap **Get Help**.

![[eng]contactsuupport1.png](https://s3.us-east-2.amazonaws.com/storage.website/eng_contactsuupport1_576b50a574.png?updated_at=2024-09-27T15:44:05.077Z)
![[eng]contactsuuppor2.png](https://s3.us-east-2.amazonaws.com/storage.website/eng_contactsuuppor2_f9bfe237dd.png?updated_at=2024-09-27T15:44:05.094Z)

### **2. Chat with support on OrganicApps Website**

- Go to our official website [OrganicApps (myorganicapps.com)](https://myorganicapps.com);
- Tap **Contact Us** at the top of the screen.

![[en] img-contact_site3.png](https://s3.us-east-2.amazonaws.com/storage.website/en_img_contact_site3_2e2a66767a.png)

**Or**

- Go to our official website [OrganicApps (myorganicapps.com)](https://myorganicapps.com);
- Tap the **Help** section at the bottom of the screen where you need to tap **Contact Us** for possible solutions to your issue.

![[en] img-contact_site2.png](https://s3.us-east-2.amazonaws.com/storage.website/en_img_contact_site2_d5ec7ad3c8.png)


### **3. Chat with support during your purchase**

While making a purchase, you can seek help from the support team at any time. Simply tap **Help** at the top of the screen during your purchase to reach out to us.

![[en] img-contact_landing.png](https://s3.us-east-2.amazonaws.com/storage.website/en_img_contact_landing_f385e91139.png)


### **4. Search for answers in the Website’s FAQ section**

- Go to our official website [OrganicApps (myorganicapps.com)](https://myorganicapps.com);
- Check the **Help** section at the bottom of the screen where you need to tap **FAQ**. Many questions may already have detailed solutions that can address your problem. 

![[en] img-contact_FAQ2.png](https://s3.us-east-2.amazonaws.com/storage.website/en_img_contact_FAQ_2_040d153941.png)

### **5. Contact Support via Email: [support@myorganicapps.com](mailto:support@myorganicapps.com)**

If you have a question about **paid subscription, please send us the following info:**

- your full name;
- e-mails that you may have used to purchase the plan.

If you have a question about **your payment, please send us the following info:**

- your full name;
- e-mails that you may have used to purchase the plan;
- transaction date and transaction amount;
- last four digits of your credit card;
- email connected to PayPal;
- PayPal transaction ID.

Or **detailed receipt** of your order from the bank statement (with the transaction recipient).

**The more information you provide, the better we can assist you.**

Our support team will make every effort to promptly respond to your email. If you don't receive a reply **within 48 hours**, please check your spam folder.

If your issues persist, we are ready to offer you additional assistance.

How to Contact Organic Apps Support Team?

## Comment contacter l'équipe de support d'Organic Apps ?

Vous avez des questions ou besoin d'assistance? Pour toutes vos questions, préoccupations ou besoins d'assistance, notre équipe de support est toujours prête à vous aider. Suivez les étapes ci-dessous pour nous contacter rapidement et efficacement:

### **1. Contacter le support depuis l'application**

Veuillez télécharger les applications via les liens fournis ci-dessous:

**Pour les appareils iOS:**

[Organic Dance: Weight Loss App](https://apps.apple.com/by/app/organic-dance-weight-loss-app/id1535972173)

[Organic Fit: Fitness for Women](https://apps.apple.com/by/app/organic-fit-workout-for-women/id1188810254)

[Organic Man－Workout & Fitness](https://apps.apple.com/by/app/organic-man/id6443817461)

**Pour les appareils Android:**

[Organic Dance: Weight Loss App](https://play.google.com/store/apps/details?id=com.organicapps.dance&pli=1)

[Organic Fit: Fitness for Women](https://play.google.com/store/apps/details?id=com.organicapps.fit&pli=1)

[Organic Man－Workout & Fitness](https://play.google.com/store/apps/details?id=com.organicapps.man)

Si vous avez besoin d'assistance et souhaitez contacter notre équipe de support directement depuis l'application, veuillez suivre ces étapes:

Ouvrez l'application.

- Allez dans **Moi**; 
- Cliquez sur **Centre d'aide et de support**.

![[fr] img-gethelp.jpg](https://s3.us-east-2.amazonaws.com/storage.website/fr_img_gethelp_aa6e54846c.jpg?updated_at=2024-09-19T07:27:44.034Z)

**Ou**

- Allez dans **Profil** et ouvrez **Paramètres du Profil**; 
- Cliquez sur la section **Obtenir de l'aide**.

![[fr]progress is not saved1.png](https://s3.us-east-2.amazonaws.com/storage.website/fr_progress_is_not_saved1_79d37a285b.png?updated_at=2024-09-27T15:46:42.185Z)
![[fr]progress is not saved2.png](https://s3.us-east-2.amazonaws.com/storage.website/fr_progress_is_not_saved2_f83afa506a.png?updated_at=2024-09-27T15:46:42.042Z)

### **2. Discutez avec le support sur le site Web d'OrganicApps**

- Allez sur notre site officiel [OrganicApps (myorganicapps.com)](https://myorganicapps.com);
- Cliquez sur **Contactez-nous** en haut du site.

![[en] img-contact_site3.png](https://s3.us-east-2.amazonaws.com/storage.website/en_img_contact_site3_2e2a66767a.png)

**Ou**

- Allez sur notre site officiel [OrganicApps (myorganicapps.com)](https://myorganicapps.com);
- Vérifiez la section **Aide** en bas de la page où vous devez cliquer sur **Contactez-nous** pour des solutions possibles à votre problème.

![[en] img-contact_site2.png](https://s3.us-east-2.amazonaws.com/storage.website/en_img_contact_site2_d5ec7ad3c8.png)

### **3. Discutez avec le support pendant votre achat**

Lors de l'achat, vous pouvez demander de l'aide à l'équipe de support à tout moment. Il vous suffit de cliquer sur **Aide** en haut du site pendant votre achat pour nous contacter.

![[en] img-contact_landing.png](https://s3.us-east-2.amazonaws.com/storage.website/en_img_contact_landing_f385e91139.png)

### **4. Recherchez des réponses dans la section FAQ du site Web**

Allez sur notre site officiel [OrganicApps (myorganicapps.com)](https://myorganicapps.com).

Vérifiez la section **Aide** en bas de la page où vous devez cliquer sur **FAQ**. De nombreuses questions peuvent déjà avoir des solutions détaillées qui peuvent résoudre votre problème.

![[en] img-contact_FAQ2.png](https://s3.us-east-2.amazonaws.com/storage.website/en_img_contact_FAQ_2_040d153941.png)

### **5. Contactez le support par e-mail: [support@myorganicapps.com](mailto:support@myorganicapps.com)**

Si vous avez une question concernant **l'abonnement payant**, pour mieux vous aider, veuillez nous envoyer les informations suivantes:

- votre nom complet;
- les e-mails que vous avez pu utiliser pour acheter le plan.

Si vous avez une question concernant **votre paiement**, pour mieux vous aider, veuillez nous envoyer les informations suivantes:

- votre nom complet;
- les e-mails que vous avez pu utiliser pour acheter le plan;
- la date et le montant de la transaction;
- les quatre derniers chiffres de votre carte de crédit;
- l'email associé à PayPal;
- l'ID de la transaction PayPal.

Ou **reçu détaillé** de votre commande extrait du relevé bancaire (avec le destinataire de la transaction).

**Plus vous fournissez d'informations, mieux nous pouvons vous aider.**

Notre équipe de support fera tout son possible pour répondre rapidement à votre e-mail. Si vous ne recevez pas de réponse **dans les 48 heures**, veuillez vérifier votre dossier de spam.

Si vos problèmes persistent, nous sommes prêts à vous offrir une assistance supplémentaire.

Comment contacter l'équipe de support d'Organic Apps ?

## ¿Cómo contactar al equipo de soporte de Organic Apps?

¿Tienes preguntas o necesitas ayuda? Para cualquier pregunta, duda o asistencia que necesites, nuestro equipo de soporte siempre está preparado para ayudarte. Sigue los pasos descritos a continuación para contactarnos de manera rápida y efectiva:

### **1. Contacta con soporte desde la aplicación**

Descarga las aplicaciones desde los enlaces proporcionados a continuación:

**Para dispositivos iOS:**

[Organic Dance: Weight Loss App](https://apps.apple.com/by/app/organic-dance-weight-loss-app/id1535972173)

[Organic Fit: Fitness for Women](https://apps.apple.com/by/app/organic-fit-workout-for-women/id1188810254)

[Organic Man－Workout & Fitness](https://apps.apple.com/by/app/organic-man/id6443817461)

**Para dispositivos Android:**

[Organic Dance: Weight Loss App](https://play.google.com/store/apps/details?id=com.organicapps.dance&pli=1)

[Organic Fit: Fitness for Women](https://play.google.com/store/apps/details?id=com.organicapps.fit&pli=1)

[Organic Man－Workout & Fitness](https://play.google.com/store/apps/details?id=com.organicapps.man)

Si necesitas asistencia y deseas contactar con nuestro equipo de soporte directamente desde la aplicación, sigue estos pasos:

Abre la aplicación.

- Ve a **Yo**;
- Pulse **Centre de ayuda y asistencia**.

![[es] img-gethelp.jpg](https://s3.us-east-2.amazonaws.com/storage.website/es_img_gethelp_ea3ac20247.jpg?updated_at=2024-09-19T07:48:03.693Z)

**O bien**

- Ve a **Yo**;
- Abre **Ajustes de Perfil**; 
- Pulse **Obtener ayuda**.

![[es]contactsuuppor1.png](https://s3.us-east-2.amazonaws.com/storage.website/es_contactsuuppor1_e5a2353bd7.png?updated_at=2024-09-27T15:51:51.504Z)
![[es]contactsuuppor2.png](https://s3.us-east-2.amazonaws.com/storage.website/es_contactsuuppor2_44bf1df324.png?updated_at=2024-09-27T15:51:51.767Z)

### **2. Chatea con soporte en el sitio web de OrganicApps**

- Ve a nuestro sitio oficial [OrganicApps (myorganicapps.com)](https://myorganicapps.com);
- Pulse **Contáctanos** en la parte superior del sitio.

![[en] img-contact_site3.png](https://s3.us-east-2.amazonaws.com/storage.website/en_img_contact_site3_2e2a66767a.png)

**O bien**

- Ve a nuestro sitio oficial [OrganicApps (myorganicapps.com)](https://myorganicapps.com);
- Consulta la sección **Ayuda** en la parte inferior de la página y haz clic en **Contáctanos** para obtener posibles soluciones a tu problema.

![[en] img-contact_site2.png](https://s3.us-east-2.amazonaws.com/storage.website/en_img_contact_site2_d5ec7ad3c8.png)

### **3. Chatea con soporte durante tu compra**

Durante el proceso de compra, puedes pedir ayuda al equipo de soporte en cualquier momento. Solo tienes que hacer clic en **Ayuda** en la parte superior del sitio mientras realizas tu compra para contactarnos.

![[en] img-contact_landing.png](https://s3.us-east-2.amazonaws.com/storage.website/en_img_contact_landing_f385e91139.png)

### **4. Busca respuestas en la sección de Preguntas Frecuentes (FAQ) del sitio web**

- Ve a nuestro sitio oficial [OrganicApps (myorganicapps.com)](https://myorganicapps.com);
- Consulta la sección **Ayuda** en la parte inferior de la página y haz clic en **FAQ**. Es probable que muchas preguntas ya tengan soluciones detalladas que puedan resolver tu problema.

![[en] img-contact_FAQ2.png](https://s3.us-east-2.amazonaws.com/storage.website/en_img_contact_FAQ_2_040d153941.png)

### **5. Contacta con soporte por correo electrónico: [support@myorganicapps.com](mailto:support@myorganicapps.com)**

Si tienes una pregunta sobre tu **suscripción de pago**, para poder ayudarte mejor, envíanos la siguiente información:

- tu nombre completo;
- los correos electrónicos que pudiste haber usado para comprar el plan.

Si tienes una pregunta sobre **tu pago**, para poder ayudarte mejor, envíanos la siguiente información:

- tu nombre completo;
- los correos electrónicos que pudiste haber usado para comprar el plan;
- la fecha de la transacción y el monto de la transacción;
- los últimos cuatro dígitos de tu tarjeta de crédito;
- el correo electrónico asociado a PayPal;
- el ID de transacción de PayPal.

O **recibo detallado** de tu pedido extraído del estado de cuenta bancario (con el destinatario de la transacción).

**Cuanta más información proporciones, mejor podremos ayudarte.**

Nuestro equipo de soporte hará todo lo posible por responder a tu correo de manera rápida. Si no recibes una respuesta **dentro de las 48 horas**, revisa tu carpeta de spam.

Si tus problemas persisten, estamos listos para ofrecerte asistencia adicional.

¿Cómo contactar al equipo de soporte de Organic Apps?

## Come contattare il team di supporto di Organic Apps?

Hai domande o hai bisogno di assistenza? Per qualsiasi domanda, dubbio o necessità di supporto, il nostro team di supporto è sempre pronto ad aiutarti. Segui i passaggi indicati qui sotto per contattarci in modo rapido ed efficace:

### **1. Contattare il supporto all'interno dell'app**

Scarica le applicazioni dai link forniti qui sotto:

**Per dispositivi iOS:**

[Organic Dance: Weight Loss App](https://apps.apple.com/by/app/organic-dance-weight-loss-app/id1535972173)

[Organic Fit: Fitness for Women](https://apps.apple.com/by/app/organic-fit-workout-for-women/id1188810254)

[Organic Man－Workout & Fitness](https://apps.apple.com/by/app/organic-man/id6443817461)

**Per dispositivi Android:**

[Organic Dance: Weight Loss App](https://play.google.com/store/apps/details?id=com.organicapps.dance&pli=1)

[Organic Fit: Fitness for Women](https://play.google.com/store/apps/details?id=com.organicapps.fit&pli=1)

[Organic Man－Workout & Fitness](https://play.google.com/store/apps/details?id=com.organicapps.man)

Se hai bisogno di assistenza e desideri contattare il nostro team di supporto direttamente dall’app, segui questi passaggi:

Apri l'app.

- Vai su **Io**;
- Tocca **Centro di assistenza e supporto**.

![[it] img-gethelp.jpg](https://s3.us-east-2.amazonaws.com/storage.website/it_img_gethelp_05457ebb2d.jpg?updated_at=2024-09-19T09:18:11.266Z)

**Oppure**

- Vai su **Io**;
- Apri **Impostazioni del profilo**;
- Tocca **Ottenere Aiuto**.

![[it]contactsuuppor1.png](https://s3.us-east-2.amazonaws.com/storage.website/it_contactsuuppor1_5d62c8e8b1.png?updated_at=2024-09-27T15:55:14.420Z)
![[it]contactsuuppor2.png](https://s3.us-east-2.amazonaws.com/storage.website/it_contactsuuppor2_c80096f463.png?updated_at=2024-09-27T15:55:14.148Z)

### **2. Chattare con il supporto sul sito web di OrganicApps**

- Vai sul nostro sito ufficiale [OrganicApps (myorganicapps.com)](https://myorganicapps.com);
- Tocca **Contattaci** in cima alla pagina.

![[en] img-contact_site3.png](https://s3.us-east-2.amazonaws.com/storage.website/en_img_contact_site3_2e2a66767a.png)

**Oppure**

- Vai sul nostro sito ufficiale [OrganicApps (myorganicapps.com)](https://myorganicapps.com);
- Verifica la sezione **Aiuto** in fondo alla pagina e clicca su **Contattaci** per trovare possibili soluzioni al tuo problema.

![[en] img-contact_site2.png](https://s3.us-east-2.amazonaws.com/storage.website/en_img_contact_site2_d5ec7ad3c8.png)

### **3. Chattare con il supporto durante il tuo acquisto**

Durante l'acquisto, puoi chiedere aiuto al team di supporto in qualsiasi momento. Basta cliccare su **Aiuto** in cima alla pagina durante l'acquisto per contattarci.

![[en] img-contact_landing.png](https://s3.us-east-2.amazonaws.com/storage.website/en_img_contact_landing_f385e91139.png)

### **4. Cercare risposte nella sezione FAQ del sito web**

- Vai sul nostro sito ufficiale [OrganicApps (myorganicapps.com)](https://myorganicapps.com);
- Verifica la sezione **Aiuto** in fondo alla pagina e clicca su **FAQ**. Molte domande hanno già soluzioni dettagliate che possono risolvere il tuo problema.

![[en] img-contact_FAQ2.png](https://s3.us-east-2.amazonaws.com/storage.website/en_img_contact_FAQ_2_040d153941.png)

### **5. Contattare il supporto via e-mail: [support@myorganicapps.com](mailto:support@myorganicapps.com)**

Se hai una domanda riguardo al tuo **abbonamento a pagamento**, per aiutarti meglio, ti preghiamo di fornirci le seguenti informazioni:

- il tuo nome completo;
- gli indirizzi e-mail che potresti aver utilizzato per acquistare il piano.

Se hai una domanda riguardo al **pagamento**, per aiutarti meglio, ti preghiamo di fornirci le seguenti informazioni:

- il tuo nome completo;
- gli indirizzi e-mail che potresti aver utilizzato per acquistare il piano;
- la data della transazione e l'importo della transazione;
- le ultime quattro cifre della tua carta di credito;
- l'email collegata a PayPal;
- l'ID della transazione PayPal.

Oppure fornisci la **ricevuta dettagliata** del tuo ordine dall'estratto conto bancario (con il destinatario della transazione).

**Più informazioni ci fornisci, meglio potremo aiutarti.**

Il nostro team di supporto farà del suo meglio per rispondere prontamente alla tua e-mail. Se non ricevi una risposta **entro 48 ore**, controlla la cartella spam.

Se i tuoi problemi persistono, siamo pronti a offrirti ulteriore assistenza.

Come contattare il team di supporto di Organic Apps?

## Como entrar em contato com a equipe de suporte do Organic Apps?

Tem perguntas ou precisa de ajuda? Para qualquer dúvida, preocupação ou necessidade de assistência, nossa equipe de suporte está sempre pronta para ajudar. Siga os passos indicados abaixo para nos contatar de forma rápida e eficaz:

### **1. Contatar o suporte dentro do aplicativo**

Baixe os aplicativos nos links fornecidos abaixo:

**Para dispositivos iOS:**

[Organic Dance: Weight Loss App](https://apps.apple.com/by/app/organic-dance-weight-loss-app/id1535972173)

[Organic Fit: Fitness for Women](https://apps.apple.com/by/app/organic-fit-workout-for-women/id1188810254)

[Organic Man－Workout & Fitness](https://apps.apple.com/by/app/organic-man/id6443817461)

**Para dispositivos Android:**

[Organic Dance: Weight Loss App](https://play.google.com/store/apps/details?id=com.organicapps.dance&pli=1)

[Organic Fit: Fitness for Women](https://play.google.com/store/apps/details?id=com.organicapps.fit&pli=1)

[Organic Man－Workout & Fitness](https://play.google.com/store/apps/details?id=com.organicapps.man)

Se você precisar de ajuda e desejar contatar nossa equipe de suporte diretamente dentro do aplicativo, siga estes passos:

Abra o aplicativo.

- Vá para **Eu**;
- Toque em **Centre de ajuda e suporte**.

![[pt] img-gethelp.jpg](https://s3.us-east-2.amazonaws.com/storage.website/pt_img_gethelp_75e7ff3c16.jpg?updated_at=2024-09-19T08:57:37.240Z)

**Ou**

- Vá para **Eu**;
- Abra **Configurações do perfil**;
- Toque em **Obter ajuda**.

![[pt]contactsuuppor1.png](https://s3.us-east-2.amazonaws.com/storage.website/pt_contactsuuppor1_20c0bced18.png?updated_at=2024-09-27T15:57:20.752Z)
![[pt]contactsuuppor2.png](https://s3.us-east-2.amazonaws.com/storage.website/pt_contactsuuppor2_6789f9c207.png?updated_at=2024-09-27T15:57:20.542Z)

### **2. Conversar com o suporte no site da OrganicApps**

- Acesse nosso site oficial [OrganicApps (myorganicapps.com)](https://myorganicapps.com);
- Toque em **Contate-nos** no topo do site.

![[en] img-contact_site3.png](https://s3.us-east-2.amazonaws.com/storage.website/en_img_contact_site3_2e2a66767a.png)

**Ou**

- Acesse nosso site oficial [OrganicApps (myorganicapps.com)](https://myorganicapps.com);
- Verifique a seção **Ajuda** na parte inferior da página e clique em **Contate-nos** para soluções possíveis para seu problema.

![[en] img-contact_site2.png](https://s3.us-east-2.amazonaws.com/storage.website/en_img_contact_site2_d5ec7ad3c8.png)

### **3. Conversar com o suporte durante sua compra**

Durante a compra, você pode pedir ajuda à equipe de suporte a qualquer momento. Basta clicar em **Ajuda** no topo do site durante a compra para nos contatar.

![[en] img-contact_landing.png](https://s3.us-east-2.amazonaws.com/storage.website/en_img_contact_landing_f385e91139.png)

### **4. Procurar respostas na seção FAQ do site**

- Acesse nosso site oficial [OrganicApps (myorganicapps.com)](https://myorganicapps.com);
- Verifique a seção **Ajuda** na parte inferior da página e clique em **FAQ**. Muitas perguntas já têm soluções detalhadas que podem resolver seu problema.

![[en] img-contact_FAQ2.png](https://s3.us-east-2.amazonaws.com/storage.website/en_img_contact_FAQ_2_040d153941.png)

### **5. Contatar o suporte via e-mail: [support@myorganicapps.com](mailto:support@myorganicapps.com)**

Se você tiver uma dúvida sobre a **assinatura paga**, para melhor assisti-lo, por favor, nos forneça as seguintes informações:

- seu nome completo;
- e-mails que você pode ter usado para adquirir o plano.

Se você tiver uma dúvida sobre **pagamento**, para melhor assisti-lo, por favor, nos forneça as seguintes informações:

- seu nome completo;
- e-mails que você pode ter usado para adquirir o plano;
- data da transação e valor da transação;
- os últimos quatro dígitos do seu cartão de crédito;
- e-mail conectado ao PayPal;
- ID da transação do PayPal.

Ou forneça **recibo detalhado** do seu pedido no extrato bancário (com o destinatário da transação).

**Quanto mais informações você fornecer, melhor poderemos ajudar.**

Nossa equipe de suporte fará o possível para responder ao seu e-mail prontamente. Se você não receber uma resposta **dentro de 48 horas**, verifique sua pasta de spam.

Se seus problemas persistirem, estamos prontos para oferecer assistência adicional.

Como entrar em contato com a equipe de suporte do Organic Apps?

## Как связаться со службой поддержки Organic Apps?

Если у вас возникли вопросы или проблема, наша команда поддержки всегда готова помочь. Следуйте инструкциям ниже, чтобы быстро связаться с нами:

### **1. Связаться с поддержкой через приложение**

Загрузите приложения по приведённым ниже ссылкам:

**Для устройств iOS:**

[Organic Dance: Weight Loss App](https://apps.apple.com/by/app/organic-dance-weight-loss-app/id1535972173)

[Organic Fit: Fitness for Women](https://apps.apple.com/by/app/organic-fit-workout-for-women/id1188810254)

[Organic Man－Workout & Fitness](https://apps.apple.com/by/app/organic-man/id6443817461)

**Для устройств Android:**

[Organic Dance: Weight Loss App](https://play.google.com/store/apps/details?id=com.organicapps.dance&pli=1)

[Organic Fit: Fitness for Women](https://play.google.com/store/apps/details?id=com.organicapps.fit&pli=1)

[Organic Man－Workout & Fitness](https://play.google.com/store/apps/details?id=com.organicapps.man)

Чтобы напрямую связаться с нашей командой поддержки через приложение, выполните следующие шаги:

Откройте приложение.

- Перейдите в **Я**;
- Нажмите **Центр помощи и поддержки**.

![[ru] img-gethelp.jpg](https://s3.us-east-2.amazonaws.com/storage.website/ru_img_gethelp_5f4572ebf5.jpg?updated_at=2024-09-19T08:23:01.581Z)

**Или**

- Нажмите **Я**;
- Откройте **Настройки профиля**;
- Нажмите **Задать вопрос**.

![[ru]contactsuuppor1.png](https://s3.us-east-2.amazonaws.com/storage.website/ru_contactsuuppor1_a25b100cd2.png?updated_at=2024-09-27T15:49:06.575Z)
![[ru]contactsuuppor2.png](https://s3.us-east-2.amazonaws.com/storage.website/ru_contactsuuppor2_3e5c5d06d0.png?updated_at=2024-09-27T15:49:06.546Z)

### **2. Чат с поддержкой на сайте OrganicApps**

- Перейдите на наш официальный сайт [OrganicApps (myorganicapps.com)](https://myorganicapps.com);
- Нажмите **Связаться с нами** в верхней части экрана.

![[en] img-contact_site3.png](https://s3.us-east-2.amazonaws.com/storage.website/en_img_contact_site3_2e2a66767a.png)

**Или**

- Перейдите на наш официальный сайт [OrganicApps (myorganicapps.com)](https://myorganicapps.com);
- Перейдите в раздел **Помощь** внизу страницы и нажмите **Связаться с нами**, чтобы найти возможные решения вашей проблемы.

![[en] img-contact_site2.png](https://s3.us-east-2.amazonaws.com/storage.website/en_img_contact_site2_d5ec7ad3c8.png)

### **3. Чат с поддержкой во время покупки**

Во время покупки вы можете обратиться за помощью к команде поддержки. Для этого нажмите **Помощь** в верхней части сайта во время покупки, чтобы связаться с нами.

![[en] img-contact_landing.png](https://s3.us-east-2.amazonaws.com/storage.website/en_img_contact_landing_f385e91139.png)

### **4. Поиск ответов в разделе _Часто задаваемые вопросы_ на сайте**

- Перейдите на наш официальный сайт [OrganicApps (myorganicapps.com)](https://myorganicapps.com);
- Проверьте раздел **Помощь** внизу страницы и нажмите **Часто задаваемые вопросы**. На многие вопросы уже есть подробные ответы, которые могут помочь вам решить вашу проблему.

![[en] img-contact_FAQ2.png](https://s3.us-east-2.amazonaws.com/storage.website/en_img_contact_FAQ_2_040d153941.png)

### **5. Связаться с поддержкой по электронной почте: [support@myorganicapps.com](mailto:support@myorganicapps.com)**

Если у вас есть вопрос по поводу **платной подписки**, пожалуйста, предоставьте следующую информацию:

- ваше полное имя;
- электронные адреса, которые вы могли использовать для покупки плана.

Если у вас есть вопрос по поводу **платежа**, пожалуйста, предоставьте следующую информацию:

- ваше полное имя;
- электронные адреса, которые вы могли использовать для покупки плана;
- дата транзакции и сумма транзакции;
- последние четыре цифры вашей кредитной карты;
- электронная почта, связанная с PayPal;
- идентификатор транзакции PayPal.

Или предоставьте **детальный чек** вашего заказа с выписки банка (с указанием получателя транзакции).

**Чем больше информации вы предоставите, тем быстрее мы сможем помочь.**

Наша команда поддержки сделает все возможное, чтобы оперативно ответить на ваше письмо. Если вы не получите ответа **в течение 48 часов**, проверьте папку **Спам**.

Если проблема не решена, мы готовы предложить вам дополнительную помощь.

Wie kontaktiere ich das Support-Team von Organic Apps?

1. Support innerhalb der App kontaktieren

2. Mit dem Support auf der OrganicApps Website chatten

3. Mit dem Support während deines Kaufs chatten

4. Antworten im FAQ-Bereich der Website suchen

5. Support per E-Mail kontaktieren: [email protected]

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