## Como entrar em contato com a equipe de suporte?

\
Veja a seguir como você pode entrar em contato com nossa equipe de suporte se precisar de ajuda com a sua conta, seu plano ou sua assinatura.

### Entrar em contato com o suporte pelo widget de chat

Esta é a forma mais prática e rápida de receber ajuda e resolver a maioria dos problemas. Toque no **widget de chat** no canto inferior direito da tela para abrir o chat:

![[pt] contact_1.jpg](https://s3.us-east-2.amazonaws.com/storage.website/pt_contact_1_953cb1704a.jpg)

Faça a sua pergunta — nosso chatbot vai ajudar você ou colocá-lo(a) em contato com um agente de suporte.

### Outras formas de entrar em contato com o suporte

#### Em nosso site

Visite [myorganicapps.com](https://myorganicapps.com/) e escolha uma das seguintes opções:

- Toque em **Entre em Contato Conosco** na parte superior da tela.

![[pt] contact_10.jpg](https://s3.us-east-2.amazonaws.com/storage.website/pt_contact_10_1a3677b4f3.jpg)

Ou

- Role até a seção **Ajuda** na parte inferior da tela e toque em **Entre em Contato Conosco**.

![[pt] contact_11.jpg](https://s3.us-east-2.amazonaws.com/storage.website/pt_contact_11_8d292aeded.jpg)

#### No app

Baixe os aplicativos nos links fornecidos abaixo:

**Para dispositivos iOS:**

[Organic Fit: Fitness for Women](https://apps.apple.com/by/app/organic-fit-workout-for-women/id1188810254)   
[Organic Dance: Weight Loss App](https://apps.apple.com/by/app/organic-dance-weight-loss-app/id1535972173)    
[Organic Man－Workout & Fitness](https://apps.apple.com/us/app/organic-man-workout-fitness/id6443817461)

**Para dispositivos Android:**

[Organic Fit: Fitness for Women](https://play.google.com/store/apps/details?id=com.organicapps.fit&pli=1)   
[Organic Dance: Weight Loss App](https://play.google.com/store/apps/details?id=com.organicapps.dance&pli=1)    
[Organic Man－Workout & Fitness](https://play.google.com/store/apps/details?id=com.organicapps.man)

Você também pode falar conosco pelo app:

1. Vá até a aba **Eu**.
2. Toque em **Centro de ajuda e suporte**.
3. Selecione **Contato com o Suporte → Mensagens**.
4. Crie uma nova mensagem.

![[pt] contact_2.jpg](https://s3.us-east-2.amazonaws.com/storage.website/pt_contact_2_434ede60f6.jpg)
![[pt] contact_3.jpg](https://s3.us-east-2.amazonaws.com/storage.website/pt_contact_3_1fdcb268d9.jpg)
![[pt] contact_4.jpg](https://s3.us-east-2.amazonaws.com/storage.website/pt_contact_4_11c09b9772.jpg)
![[pt] contact_5.jpg](https://s3.us-east-2.amazonaws.com/storage.website/pt_contact_5_4bc8fb7a45.jpg)

Como alternativa:

1. Vá até a aba **Eu**.
2. Abra **Configurações de perfil**.
3. Toque em **Obter ajuda → Contato com o Suporte → Mensagens**.
4. Crie uma nova mensagem.

![[pt] contact_6.jpg](https://s3.us-east-2.amazonaws.com/storage.website/pt_contact_6_01f0378b7b.jpg)
![[pt] contact_7.jpg](https://s3.us-east-2.amazonaws.com/storage.website/pt_contact_7_b80c4bc670.jpg)
![[pt] contact_8.jpg](https://s3.us-east-2.amazonaws.com/storage.website/pt_contact_8_3c6b01c099.jpg)
![[pt] contact_9.jpg](https://s3.us-east-2.amazonaws.com/storage.website/pt_contact_9_935523c233.jpg)

#### Por e-mail

Você sempre pode entrar em contato conosco por e-mail em [**support@myorganicapps.com**](mailto:support@myorganicapps.com).

Ao nos enviar um e-mail, inclua, por favor:

- uma descrição clara do seu problema ou pedido
- o endereço de e-mail usado para a sua compra
- uma captura de tela da transação mostrando:
    - data e horário
    - valor da transação
    - os quatro últimos dígitos do cartão utilizado
    - nome do destinatário

Se você pagou via PayPal, inclua, por favor:

- o e-mail vinculado à sua conta PayPal
- o seu ID da transação e ID do perfil

Fornecer esses dados ajuda a encontrar a sua assinatura e a resolver o seu pedido mais rapidamente.

Nossa equipe de suporte se esforça para responder a todas as solicitações o mais rápido possível. Se você não tiver recebido uma resposta em até 18 horas, verifique, por favor, a sua pasta de spam ou lixo eletrônico.

## How to Contact the Support Team?

\
Here’s how you can reach our support team if you need help with your account, plan, or subscription.

### Contact support via chat widget

This is the most convenient and fastest way to receive help and resolve most issues. Tap the **chat widget**  in the bottom-right corner of the screen to open the chat:

![[en] contact_1.jpg](https://s3.us-east-2.amazonaws.com/storage.website/en_contact_1_89246dc17d.jpg)

Ask your question — our chatbot will assist you or connect you with a support agent.

### Other ways to contact support

#### On our website

Visit [myorganicapps.com](https://myorganicapps.com/) and choose one of the following options:

- Tap **Contact Us** at the top of the screen.

![[en] contact_10.jpg](https://s3.us-east-2.amazonaws.com/storage.website/en_contact_10_da6dcbf700.jpg)

Or

- Scroll to the **Help** section at the bottom of the screen and tap **Contact Us**.

![[en] contact_11.jpg](https://s3.us-east-2.amazonaws.com/storage.website/en_contact_11_4261dc8b8d.jpg)

#### In the app

Please download the applications from the links provided below:

**For IOS devices:**

[Organic Fit: Fitness for Women](https://apps.apple.com/by/app/organic-fit-workout-for-women/id1188810254)   
[Organic Dance: Weight Loss App](https://apps.apple.com/by/app/organic-dance-weight-loss-app/id1535972173)   
[Organic Man－Workout & Fitness](https://apps.apple.com/us/app/organic-man-workout-fitness/id6443817461)

**For Android devices:**

[Organic Fit: Fitness for Women](https://play.google.com/store/apps/details?id=com.organicapps.fit&pli=1)   
[Organic Dance: Weight Loss App](https://play.google.com/store/apps/details?id=com.organicapps.dance&pli=1)    
[Organic Man－Workout & Fitness](https://play.google.com/store/apps/details?id=com.organicapps.man)

You can always reach us through the app:

1. Go to the **Me** tab.
2. Tap **Help & Support Center**.
3. Select **Contact Support → Messages**.
4. Create a new message.

![[en] contact_2.jpg](https://s3.us-east-2.amazonaws.com/storage.website/en_contact_2_1b681677fd.jpg)
![[en] contact_3.jpg](https://s3.us-east-2.amazonaws.com/storage.website/en_contact_3_31f28bbbb8.jpg)
![[en] contact_4.jpg](https://s3.us-east-2.amazonaws.com/storage.website/en_contact_4_59723ac64a.jpg)
![[en] contact_5.jpg](https://s3.us-east-2.amazonaws.com/storage.website/en_contact_5_e3a65c0b32.jpg)

Alternatively:

1. Go to the **Me** tab.
2. Open **Profile settings**.
3. Tap **Get Help → Contact Support → Messages**.
4. Create a new message.

![[en] contact_6.jpg](https://s3.us-east-2.amazonaws.com/storage.website/en_contact_6_130e8ebf49.jpg)
![[en] contact_7.jpg](https://s3.us-east-2.amazonaws.com/storage.website/en_contact_7_a7a1e0801f.jpg)
![[en] contact_8.jpg](https://s3.us-east-2.amazonaws.com/storage.website/en_contact_8_d299763f8f.jpg)
![[en] contact_9.jpg](https://s3.us-east-2.amazonaws.com/storage.website/en_contact_9_19ad4efa49.jpg)

#### By email

You can always reach us by email at **[support@myorganicapps.com](mailto:support@myorganicapps.com)**.

When emailing us, please include:

- a clear description of your issue or request
- the email address used for your purchase
- a screenshot of the transaction showing:
   - date and time
   - transaction amount
   - last four digits of the card used
   - recipient’s name

If you paid via PayPal, please include:

- the email linked to your PayPal account
- your Transaction ID and Profile ID

Providing these details helps us find your subscription and resolve your request faster.

Our support team strives to respond to all inquiries as quickly as possible. If you haven’t received a reply within 18 hours, please check your spam or junk folder.

How to Contact the Support Team?

## Comment contacter l’équipe d’assistance ?

\
Voici comment vous pouvez contacter notre équipe d’assistance si vous avez besoin d’aide avec votre compte, votre formule ou votre abonnement.

### Contacter l’assistance via le widget de chat

C’est le moyen le plus pratique et le plus rapide pour recevoir de l’aide et résoudre la plupart des problèmes. Touchez le **widget de chat** dans le coin inférieur droit de l’écran pour ouvrir le chat :

![[fr] contact_1.jpg](https://s3.us-east-2.amazonaws.com/storage.website/fr_contact_1_5887c6f3fa.jpg)

Posez votre question — notre chatbot vous aidera ou vous mettra en contact avec un agent d’assistance.

### Autres moyens de contacter l’assistance

#### Sur notre site web

Visitez [myorganicapps.com](https://myorganicapps.com/) et choisissez l’une des options suivantes :

- Touchez **Contactez-nous** en haut de l’écran.

![[fr] contact_10.jpg](https://s3.us-east-2.amazonaws.com/storage.website/fr_contact_10_e1095a9a78.jpg)

Ou

- Faites défiler jusqu’à la section **Aide** en bas de la page et touchez **Contactez-nous**.

![[fr] contact_11.jpg](https://s3.us-east-2.amazonaws.com/storage.website/fr_contact_11_fe5d8b343a.jpg)

#### Dans l’application

Veuillez télécharger les applications via les liens fournis ci-dessous:

**Pour les appareils iOS:**

[Organic Fit: Fitness for Women](https://apps.apple.com/by/app/organic-fit-workout-for-women/id1188810254)   
[Organic Dance: Weight Loss App](https://apps.apple.com/by/app/organic-dance-weight-loss-app/id1535972173)    
[Organic Man－Workout & Fitness](https://apps.apple.com/us/app/organic-man-workout-fitness/id6443817461)

**Pour les appareils Android:**

[Organic Fit: Fitness for Women](https://play.google.com/store/apps/details?id=com.organicapps.fit&pli=1)   
[Organic Dance: Weight Loss App](https://play.google.com/store/apps/details?id=com.organicapps.dance&pli=1)    
[Organic Man－Workout & Fitness](https://play.google.com/store/apps/details?id=com.organicapps.man)

Vous pouvez également nous contacter via l’application :

1. Allez dans l’onglet **Moi**.
2. Touchez **Centre d'aide et de support**.
3. Sélectionnez **Contacter le support → Conversations**.
4. Créez un nouveau message.

![[fr] contact_2.jpg](https://s3.us-east-2.amazonaws.com/storage.website/fr_contact_2_b5f5d19403.jpg)
![[fr] contact_3.jpg](https://s3.us-east-2.amazonaws.com/storage.website/fr_contact_3_f9505df1a2.jpg)
![[fr] contact_4.jpg](https://s3.us-east-2.amazonaws.com/storage.website/fr_contact_4_657f2b104e.jpg)
![[fr] contact_5.jpg](https://s3.us-east-2.amazonaws.com/storage.website/fr_contact_5_11eef3e6de.jpg)

Ou bien :

1. Allez dans l’onglet **Moi**.
2. Ouvrez **Paramètres du profil**.
3. Touchez **Obtenir de l’aide → Contacter le support → Conversations**.
4. Créez un nouveau message.

![[fr] contact_6.jpg](https://s3.us-east-2.amazonaws.com/storage.website/fr_contact_6_67387c0156.jpg)
![[fr] contact_7.jpg](https://s3.us-east-2.amazonaws.com/storage.website/fr_contact_7_97d6d854cf.jpg)
![[fr] contact_8.jpg](https://s3.us-east-2.amazonaws.com/storage.website/fr_contact_8_90c32a437f.jpg)
![[fr] contact_9.jpg](https://s3.us-east-2.amazonaws.com/storage.website/fr_contact_9_7abfb8dd14.jpg)

#### Par e-mail

Vous pouvez toujours nous contacter par e-mail à [**support@myorganicapps.com**](mailto:support@myorganicapps.com).

Lorsque vous nous écrivez, veuillez inclure :

- une description claire de votre problème ou de votre demande
- l’adresse e-mail utilisée pour votre achat
- une capture d’écran de la transaction indiquant :
    - la date et l’heure
    - le montant de la transaction
    - les quatre derniers chiffres de la carte utilisée
    - le nom du destinataire

Si vous avez payé via PayPal, veuillez inclure :

- l’adresse e-mail associée à votre compte PayPal
- votre ID de transaction et votre ID de profil

Fournir ces informations nous aide à retrouver votre abonnement et à traiter votre demande plus rapidement.

Notre équipe d’assistance s’efforce de répondre à toutes les demandes dans les plus brefs délais. Si vous n’avez pas reçu de réponse sous 18 heures, veuillez vérifier votre dossier de courriers indésirables ou de spam.

Comment contacter l’équipe d’assistance ?

## ¿Cómo contactar al equipo de soporte?

\
Aquí te explicamos cómo puedes ponerte en contacto con nuestro equipo de soporte si necesitas ayuda con tu cuenta, tu plan o tu suscripción.

### Contactar con soporte a través del chat

Esta es la forma más cómoda y rápida de recibir ayuda y resolver la mayoría de los problemas. Toca el **icono del chat** en la esquina inferior derecha de la pantalla para abrir la conversación:

![[es] contact_1.jpg](https://s3.us-east-2.amazonaws.com/storage.website/es_contact_1_afbd681aac.jpg)

Haz tu pregunta: nuestro chatbot te ayudará o te pondrá en contacto con un agente de soporte.

### Otras formas de contactar con soporte

#### En nuestro sitio web

Visita [myorganicapps.com](https://myorganicapps.com/) y elige una de las siguientes opciones:

- Toca **Contáctenos** en la parte superior de la pantalla.

![[es] contact_10.jpg](https://s3.us-east-2.amazonaws.com/storage.website/es_contact_10_7aecd4393c.jpg)

O bien:

- Desplázate hasta la sección **Ayuda** en la parte inferior de la pantalla y toca **Contáctenos**.

![[es] contact_11.jpg](https://s3.us-east-2.amazonaws.com/storage.website/es_contact_11_5537f99021.jpg)

#### En la app

Descarga las aplicaciones desde los enlaces proporcionados a continuación:

**Para dispositivos iOS:**

[Organic Fit: Fitness for Women](https://apps.apple.com/by/app/organic-fit-workout-for-women/id1188810254)   
[Organic Dance: Weight Loss App](https://apps.apple.com/by/app/organic-dance-weight-loss-app/id1535972173)   
[Organic Man－Workout & Fitness](https://apps.apple.com/us/app/organic-man-workout-fitness/id6443817461)

**Para dispositivos Android:**

[Organic Fit: Fitness for Women](https://play.google.com/store/apps/details?id=com.organicapps.fit&pli=1)   
[Organic Dance: Weight Loss App](https://play.google.com/store/apps/details?id=com.organicapps.dance&pli=1)    
[Organic Man－Workout & Fitness](https://play.google.com/store/apps/details?id=com.organicapps.man)

También puedes ponerte en contacto con nosotros a través de la app:

1. Ve a la pestaña **Yo**.
2. Toca **Centro de ayuda y asistencia**.
3. Selecciona **Contacte con el soporte → Mensajes**.
4. Crea un mensaje nuevo.

![[es] contact_2.jpg](https://s3.us-east-2.amazonaws.com/storage.website/es_contact_2_9cc798b151.jpg)
![[es] contact_3.jpg](https://s3.us-east-2.amazonaws.com/storage.website/es_contact_3_5b2d365390.jpg)
![[es] contact_4.jpg](https://s3.us-east-2.amazonaws.com/storage.website/es_contact_4_6cc561aba0.jpg)
![[es] contact_5.jpg](https://s3.us-east-2.amazonaws.com/storage.website/es_contact_5_550ffd3cbc.jpg)

O bien:

1. Ve a la pestaña **Yo**.
2. Abre **Ajustes del perfil**.
3. Toca **Obtener ayuda → Contacte con el soporte → Mensajes**.
4. Crea un mensaje nuevo.

![[es] contact_6.jpg](https://s3.us-east-2.amazonaws.com/storage.website/es_contact_6_ef3df47f3e.jpg)
![[es] contact_7.jpg](https://s3.us-east-2.amazonaws.com/storage.website/es_contact_7_261b6908cb.jpg)
![[es] contact_8.jpg](https://s3.us-east-2.amazonaws.com/storage.website/es_contact_8_c3d7fb15ae.jpg)
![[es] contact_9.jpg](https://s3.us-east-2.amazonaws.com/storage.website/es_contact_9_04bedea852.jpg)

#### Por correo electrónico

Siempre puedes comunicarte con nosotros por correo electrónico a [**support@myorganicapps.com**](mailto:support@myorganicapps.com).

Al escribirnos, incluye por favor:

- una descripción clara de tu problema o solicitud
- la dirección de correo electrónico que usaste para tu compra
- una captura de pantalla de la transacción que muestre:
    - fecha y hora
    - importe de la transacción
    - los últimos cuatro dígitos de la tarjeta utilizada
    - nombre del destinatario

Si pagaste a través de PayPal, incluye por favor:

- el correo electrónico vinculado a tu cuenta de PayPal
- tu ID de transacción y tu ID de perfil

Proporcionar estos datos nos ayuda a encontrar tu suscripción y resolver tu solicitud más rápido.

Nuestro equipo de soporte se esfuerza por responder a todas las consultas lo antes posible. Si no has recibido respuesta en un plazo de 18 horas, revisa por favor tu carpeta de spam o correo no deseado.

¿Cómo contactar al equipo de soporte?

## Wie können Sie das Support-Team kontaktieren?

\
Hier erfahren Sie, wie Sie unser Support-Team erreichen können, wenn Sie Hilfe zu Ihrem Konto, Ihrem Plan oder Ihrem Abonnement benötigen.

### Support über das Chat-Widget kontaktieren

Dies ist der bequemste und schnellste Weg, Unterstützung zu erhalten und die meisten Probleme zu lösen. Tippen Sie auf das **Chat-Widget** in der unteren rechten Ecke des Bildschirms, um den Chat zu öffnen:

![[de] contact_1.jpg](https://s3.us-east-2.amazonaws.com/storage.website/de_contact_1_4e72f5d1c9.jpg)

Stellen Sie Ihre Frage – unser Chatbot wird Ihnen helfen oder Sie mit einem Support-Mitarbeiter verbinden.

### Weitere Möglichkeiten, den Support zu kontaktieren

#### Auf unserer Website

Besuchen Sie [myorganicapps.com](https://myorganicapps.com/) und wählen Sie eine der folgenden Optionen:

- Tippen Sie oben auf dem Bildschirm auf **Kontaktiere uns**.

![[de] contact_10.jpg](https://s3.us-east-2.amazonaws.com/storage.website/de_contact_10_d0ae9fa58f.jpg)

Oder

- Scrollen Sie zum Bereich **Hilfe** am unteren Rand der Seite und tippen Sie auf **Kontaktiere uns**.

![[de] contact_11.jpg](https://s3.us-east-2.amazonaws.com/storage.website/de_contact_11_54b5bca026.jpg)

#### In der App

Bitte laden Sie die entsprechenden Anwendungen über die untenstehenden Links herunter:

**Für IOS-Geräte:**

[Organic Fit: Fitness for Women](https://apps.apple.com/by/app/organic-fit-workout-for-women/id1188810254)   
[Organic Dance: Weight Loss App](https://apps.apple.com/by/app/organic-dance-weight-loss-app/id1535972173)   
[Organic Man－Workout & Fitness](https://apps.apple.com/us/app/organic-man-workout-fitness/id6443817461)

**Für Android-Geräte:**

[Organic Fit: Fitness for Women](https://play.google.com/store/apps/details?id=com.organicapps.fit&pli=1)   
[Organic Dance: Weight Loss App](https://play.google.com/store/apps/details?id=com.organicapps.dance&pli=1)   
[Organic Man－Workout & Fitness](https://play.google.com/store/apps/details?id=com.organicapps.man)

Sie können uns auch direkt über die App erreichen:

1. Gehen Sie zum Tab **Ich**.
2. Tippen Sie auf **Hilfe & Support Center**.
3. Wählen Sie **Kontakt Support → Nachrichten**.
4. Erstellen Sie eine neue Nachricht.

![[de] contact_2.jpg](https://s3.us-east-2.amazonaws.com/storage.website/de_contact_2_e5878a3f2a.jpg)
![[de] contact_3.jpg](https://s3.us-east-2.amazonaws.com/storage.website/de_contact_3_4953f17cee.jpg)
![[de] contact_4.jpg](https://s3.us-east-2.amazonaws.com/storage.website/de_contact_4_1840c655c3.jpg)
![[de] contact_5.jpg](https://s3.us-east-2.amazonaws.com/storage.website/de_contact_5_ce7238c72a.jpg)

Alternativ:

1. Gehen Sie zum Tab **Ich**.
2. Öffnen Sie **Profil-Einstellungen**.
3. Tippen Sie auf **Hilfe erhalten → Kontakt Support → Nachrichten**.
4. Erstellen Sie eine neue Nachricht.

![[de] contact_6.jpg](https://s3.us-east-2.amazonaws.com/storage.website/de_contact_6_67a5f6c757.jpg)
![[de] contact_7.jpg](https://s3.us-east-2.amazonaws.com/storage.website/de_contact_7_d6acdf5df8.jpg)
![[de] contact_8.jpg](https://s3.us-east-2.amazonaws.com/storage.website/de_contact_8_10eabf0389.jpg)
![[de] contact_9.jpg](https://s3.us-east-2.amazonaws.com/storage.website/de_contact_9_a121512735.jpg)

#### Per E-Mail

Sie können uns jederzeit per E-Mail unter [**support@myorganicapps.com**](mailto:support@myorganicapps.com) erreichen.

Wenn Sie uns eine E-Mail schreiben, fügen Sie bitte Folgendes hinzu:

- eine klare Beschreibung Ihres Problems oder Anliegens
- die E-Mail-Adresse, mit der Sie den Kauf getätigt haben
- einen Screenshot der Transaktion mit folgenden Angaben:
    - Datum und Uhrzeit
    - Transaktionsbetrag
    - die letzten vier Ziffern der verwendeten Karte
    - Name des Empfängers

Wenn Sie über PayPal bezahlt haben, fügen Sie bitte Folgendes hinzu:

- die E-Mail-Adresse, die mit Ihrem PayPal-Konto verknüpft ist
- Ihre Transaktions-ID und Profil-ID

Durch diese Angaben können wir Ihr Abonnement schneller finden und Ihr Anliegen zügiger bearbeiten.

Unser Support-Team bemüht sich, alle Anfragen so schnell wie möglich zu beantworten. Wenn Sie innerhalb von 18 Stunden keine Antwort erhalten haben, überprüfen Sie bitte Ihren Spam- oder Junk-Ordner.

Wie können Sie das Support-Team kontaktieren?

## Come contattare il team di assistenza?

\
Ecco come puoi contattare il nostro team di assistenza se hai bisogno di aiuto con il tuo account, il tuo piano o il tuo abbonamento.

### Contattare l’assistenza tramite il widget di chat

Questo è il modo più comodo e veloce per ricevere aiuto e risolvere la maggior parte dei problemi. Tocca il **widget di chat** nell’angolo in basso a destra dello schermo per aprire la chat:

![[it] contact_1.jpg](https://s3.us-east-2.amazonaws.com/storage.website/it_contact_1_e30eb57073.jpg)

Fai la tua domanda — il nostro chatbot ti aiuterà oppure ti metterà in contatto con un agente dell’assistenza.

### Altri modi per contattare l’assistenza

#### Sul nostro sito web

Visita [myorganicapps.com](https://myorganicapps.com/) e scegli una delle seguenti opzioni:

- Tocca **Contattaci** nella parte superiore dello schermo.

![[it] contact_10.jpg](https://s3.us-east-2.amazonaws.com/storage.website/it_contact_10_dbf3e5a849.jpg)

Oppure

- Scorri fino alla sezione **Aiuto** nella parte inferiore della pagina e tocca **Contattaci**.

![[it] contact_11.jpg](https://s3.us-east-2.amazonaws.com/storage.website/it_contact_11_d971e4d4a2.jpg)

#### Nell’app

Scarica le applicazioni dai link forniti qui sotto:

**Per dispositivi iOS:**

[Organic Fit: Fitness for Women](https://apps.apple.com/by/app/organic-fit-workout-for-women/id1188810254)   
[Organic Dance: Weight Loss App](https://apps.apple.com/by/app/organic-dance-weight-loss-app/id1535972173)    
[Organic Man－Workout & Fitness](https://apps.apple.com/us/app/organic-man-workout-fitness/id6443817461)

**Per dispositivi Android:**

[Organic Fit: Fitness for Women](https://play.google.com/store/apps/details?id=com.organicapps.fit&pli=1)   
[Organic Dance: Weight Loss App](https://play.google.com/store/apps/details?id=com.organicapps.dance&pli=1)    
[Organic Man－Workout & Fitness](https://play.google.com/store/apps/details?id=com.organicapps.man)

Puoi contattarci anche tramite l’app:

1. Vai alla scheda **Io**.
2. Tocca **Centro di assistenza e supporto**.
3. Seleziona **Contatta il supporto → Messaggi**.
4. Crea un nuovo messaggio.

![[it] contact_2.jpg](https://s3.us-east-2.amazonaws.com/storage.website/it_contact_2_250b3c3b82.jpg)
![[it] contact_3.jpg](https://s3.us-east-2.amazonaws.com/storage.website/it_contact_3_0ff7fb2efc.jpg)
![[it] contact_4.jpg](https://s3.us-east-2.amazonaws.com/storage.website/it_contact_4_2a0e078fcc.jpg)
![[it] contact_5.jpg](https://s3.us-east-2.amazonaws.com/storage.website/it_contact_5_022083fab6.jpg)

In alternativa:

1. Vai alla scheda **Io**.
2. Apri **Impostazioni profilo**.
3. Tocca **Ottenere aiuto → Contatta il supporto → Messaggi**.
4. Crea un nuovo messaggio.

![[it] contact_6.jpg](https://s3.us-east-2.amazonaws.com/storage.website/it_contact_6_8d0c96bdb7.jpg)
![[it] contact_7.jpg](https://s3.us-east-2.amazonaws.com/storage.website/it_contact_7_fbea9295c3.jpg)
![[it] contact_8.jpg](https://s3.us-east-2.amazonaws.com/storage.website/it_contact_8_7b3376ea4e.jpg)
![[it] contact_9.jpg](https://s3.us-east-2.amazonaws.com/storage.website/it_contact_9_f7272ba622.jpg)

#### Via e-mail

Puoi sempre contattarci via e-mail all’indirizzo [**support@myorganicapps.com**](mailto:support@myorganicapps.com).

Quando ci scrivi, ti preghiamo di includere:

- una descrizione chiara del tuo problema o della tua richiesta
- l’indirizzo e-mail utilizzato per il tuo acquisto
- uno screenshot della transazione che mostri:
    - data e ora
    - importo della transazione
    - le ultime quattro cifre della carta utilizzata
    - nome del destinatario

Se hai pagato tramite PayPal, ti preghiamo di includere:

- l’e-mail collegata al tuo account PayPal
- il tuo ID transazione e il tuo ID profilo

Fornire questi dettagli ci aiuta a trovare il tuo abbonamento e a risolvere la tua richiesta più rapidamente.

Il nostro team di assistenza si impegna a rispondere a tutte le richieste nel più breve tempo possibile. Se non hai ricevuto una risposta entro 18 ore, ti invitiamo a controllare la cartella spam o posta indesiderata.

Come contattare il team di assistenza?

## Как связаться с командой поддержки?

\
Ниже описано, как вы можете связаться с нашей командой поддержки, если вам нужна помощь с вашим аккаунтом, планом или подпиской.

### Связаться с поддержкой через виджет чата

Это самый удобный и быстрый способ получить помощь и решить большинство вопросов. Нажмите на **иконку чата** в правом нижнем углу экрана, чтобы открыть чат:

![[ru] contact_1.jpg](https://s3.us-east-2.amazonaws.com/storage.website/ru_contact_1_4ba7e64070.jpg)

Задайте свой вопрос — наш чат-бот поможет вам или соединит вас со специалистом команды поддержки.

### Другие способы связаться с поддержкой

#### На нашем сайте

Посетите [myorganicapps.com](https://myorganicapps.com/) и выберите один из следующих вариантов:

- Нажмите **Свяжитесь с нами** в верхней части экрана.

![[ru] contact_10.jpg](https://s3.us-east-2.amazonaws.com/storage.website/ru_contact_10_e60d33f7bb.jpg)

Или

- Пролистайте страницу до раздела **Помощь** внизу экрана и нажмите **Свяжитесь с нами**.

![[ru] contact_11.jpg](https://s3.us-east-2.amazonaws.com/storage.website/ru_contact_11_b3c13e969b.jpg)

#### В приложении

Загрузите соответствующее приложение по приведённым ниже ссылкам:

**Для устройств iOS:**

[Organic Fit: Fitness for Women](https://apps.apple.com/by/app/organic-fit-workout-for-women/id1188810254)    
[Organic Dance: Weight Loss App](https://apps.apple.com/by/app/organic-dance-weight-loss-app/id1535972173)    
[Organic Man－Workout & Fitness](https://apps.apple.com/us/app/organic-man-workout-fitness/id6443817461)

**Для устройств Android:**

[Organic Fit: Fitness for Women](https://play.google.com/store/apps/details?id=com.organicapps.fit&pli=1)   
[Organic Dance: Weight Loss App](https://play.google.com/store/apps/details?id=com.organicapps.dance&pli=1)     
[Organic Man－Workout & Fitness](https://play.google.com/store/apps/details?id=com.organicapps.man)

Вы всегда можете связаться с нами через приложение:

1. Перейдите во вкладку **Я**.
2. Нажмите **Центр помощи и поддержки**.
3. Выберите **Служба поддержки → Чат**.
4. Отправьте сообщение.

![[ru] contact_2.jpg](https://s3.us-east-2.amazonaws.com/storage.website/ru_contact_2_a622a28f6f.jpg)
![[ru] contact_3.jpg](https://s3.us-east-2.amazonaws.com/storage.website/ru_contact_3_cb6d1b5cff.jpg)
![[ru] contact_4.jpg](https://s3.us-east-2.amazonaws.com/storage.website/ru_contact_4_0dbeb43345.jpg)
![[ru] contact_5.jpg](https://s3.us-east-2.amazonaws.com/storage.website/ru_contact_5_e1554c4401.jpg)

Либо:

1. Перейдите во вкладку **Я**.
2. Откройте **Настройки профиля**.
3. Нажмите **Задать вопрос → Служба поддержки → Чат**.
4. Отправьте сообщение.

![[ru] contact_6.jpg](https://s3.us-east-2.amazonaws.com/storage.website/ru_contact_6_097c957e94.jpg)
![[ru] contact_7.jpg](https://s3.us-east-2.amazonaws.com/storage.website/ru_contact_7_cfdca3d059.jpg)
![[ru] contact_8.jpg](https://s3.us-east-2.amazonaws.com/storage.website/ru_contact_8_f67a1762d2.jpg)
![[ru] contact_9.jpg](https://s3.us-east-2.amazonaws.com/storage.website/ru_contact_9_12a4973599.jpg)

#### По электронной почте

Вы всегда можете связаться с нами по электронной почте: [**support@myorganicapps.com**](mailto:support@myorganicapps.com).

Пожалуйста, укажите в письме:

- четкое описание вашей проблемы или запроса
- адрес электронной почты, который вы использовали при покупке
- скриншот транзакции, где указаны:
    - дата и время
    - сумма транзакции
    - последние четыре цифры использованной карты
    - имя получателя

Если вы платили через PayPal, пожалуйста, укажите:

- адрес электронной почты, привязанный к вашему аккаунту PayPal
- ваш ID транзакции и ID профиля

Предоставленная информация помогает нам быстрее найти вашу подписку и обработать ваш запрос.

Наша команда поддержки старается отвечать на все обращения как можно быстрее. Если вы не получили ответ в течение 18 часов, пожалуйста, проверьте папку «Спам» или «Корзина».

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