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The App wants me to pay again
If the App asks you to purchase another subscription after buying on the website, it means you accidentally created a new free account.
Open the app and wait a few seconds. To close the payment screen, simply tap a couple of times on the top-left corner of the window (the X may not appear). This action will quickly close the payment screen and return you to the main interface.
![[eng]pop-up.jpg](https://s3.us-east-2.amazonaws.com/storage.website/eng_pop_up_cc0a440156.jpg?updated_at=2024-09-30T13:29:21.695Z)
Then tap Log Out:
![[eng] img-fit_cancel_logout1.jpg](https://s3.us-east-2.amazonaws.com/storage.website/eng_img_fit_cancel_logout1_117a36ab57.jpg?updated_at=2024-09-17T19:55:32.349Z)
![[eng] img-fit_cancel_logout2.jpg](https://s3.us-east-2.amazonaws.com/storage.website/eng_img_fit_cancel_logout2_888de874ae.jpg?updated_at=2024-09-17T19:55:32.219Z)
To access your paid account:
- Tap Get Started.
- Select Yes, I already have an account.
Log in using the email and password set during registration.
![[eng] img-fit_logout_profile_step1 (3).png](https://s3.us-east-2.amazonaws.com/storage.website/eng_img_fit_logout_profile_step1_3_56624065bd.png?updated_at=2024-09-29T19:58:09.431Z)
![[eng]How do I access my plan2.png](https://s3.us-east-2.amazonaws.com/storage.website/eng_How_do_I_access_my_plan2_abfac848c4.png?updated_at=2024-09-28T12:45:31.380Z)
If you haven’t created the password, the only way to access the app for you is through the Forgot Password option.
- Tap Get Started.
- Select Yes, I already have an account.
- Tap Forgot Password.
![[fr] img-dance_loginnopass_step3.png](https://s3.us-east-2.amazonaws.com/storage.website/fr_img_dance_loginnopass_step3_bb4612d998.png?updated_at=2024-09-28T13:02:23.635Z)
![[eng]How do I access my plan4.png](https://s3.us-east-2.amazonaws.com/storage.website/eng_How_do_I_access_my_plan4_ca7fe67e02.png?updated_at=2024-09-28T12:45:31.822Z)
If this issue cannot be solved, please get in touch with us at [email protected].