What to Do If the App Asks You to Pay Again

If the app asks you to buy another subscription after you've already purchased one, you may have accidentally created a new free account.

Here’s how to log out of the free account and access your paid one:

1. Tap the top-left corner of the screen 3-5 times to close the payment screen.
2. Go to the Me tab.
3. Tap the gear icon in the top-right corner.
4. Scroll down and tap Log out.

5. Tap Get started.
6. Select Yes, I already have an account.
7. Enter your registration email and password.

If you haven’t created a password

If you haven’t set a password, you can still access your paid account easily by following these steps:

1. Tap Get started.
2. Select Yes, I already have an account.
3. Tap Forgot password.
4. Enter your registration email.

You’ll receive a password reset link. Please check your Inbox, Trash, and Spam folders.

Important: The password-reset link works only on smartphones and tablets.

Always feel free to contact us. If you have any questions or need help — we’re here for you.