How to Contact the Support Team?

Here’s how you can reach our support team if you need help with your account, plan, or subscription.

Contact support via chat widget

This is the most convenient and fastest way to receive help and resolve most issues. Tap the chat widget in the bottom-right corner of the screen to open the chat:

Ask your question — our chatbot will assist you or connect you with a support agent.

Other ways to contact support

On our website

Visit myorganicapps.com and choose one of the following options:

• Tap Contact Us at the top of the screen.

Or

• Scroll to the Help section at the bottom of the screen and tap Contact Us.

In the app

Please download the applications from the links provided below:

For IOS devices:

Organic Fit: Fitness for Women
Organic Dance: Weight Loss App
Organic Man－Workout & Fitness

For Android devices:

Organic Fit: Fitness for Women
Organic Dance: Weight Loss App
Organic Man－Workout & Fitness

You can always reach us through the app:

1. Go to the Me tab.
2. Tap Help & Support Center.
3. Select Contact Support → Messages.
4. Create a new message.

Alternatively:

1. Go to the Me tab.
2. Open Profile settings.
3. Tap Get Help → Contact Support → Messages.
4. Create a new message.

By email

You can always reach us by email at [email protected].

When emailing us, please include:

• a clear description of your issue or request
• the email address used for your purchase
• a screenshot of the transaction showing:
  • date and time
  • transaction amount
  • last four digits of the card used
  • recipient’s name

If you paid via PayPal, please include:

• the email linked to your PayPal account
• your Transaction ID and Profile ID

Providing these details helps us find your subscription and resolve your request faster.

Our support team strives to respond to all inquiries as quickly as possible. If you haven’t received a reply within 18 hours, please check your spam or junk folder.