How to contact Organic Apps Support Team?
For any questions, concerns, or assistance needed, our support team is always prepared to help. Follow the steps outlined below for a swift and effective means of contacting us.
1. Contact Support Within the App
Please download the applications from the links provided below:
For IOS devices:
Organic Dance: Weight Loss App
Organic Fit: Fitness for Women
For Android devices:
Organic Dance: Weight Loss App
Organic Fit: Fitness for Women
If you require assistance and would like to contact our support team directly within the application, please follow these steps:
Open the App.
- Go to the Me tab;
- Tap Help & Support Center:
![[eng] img-fit_cancel_step3.jpg](https://s3.us-east-2.amazonaws.com/storage.website/eng_img_fit_cancel_step3_b489bf5712.jpg?updated_at=2024-09-17T19:39:42.693Z)
Or
- Go to the Me tab and open Profile Settings;
- Tap Get Help.
![[eng]contactsuupport1.png](https://s3.us-east-2.amazonaws.com/storage.website/eng_contactsuupport1_576b50a574.png?updated_at=2024-09-27T15:44:05.077Z)
![[eng]contactsuuppor2.png](https://s3.us-east-2.amazonaws.com/storage.website/eng_contactsuuppor2_f9bfe237dd.png?updated_at=2024-09-27T15:44:05.094Z)
2. Chat with support on OrganicApps Website
- Go to our official website OrganicApps (myorganicapps.com);
- Tap Contact Us at the top of the screen.
![[en] img-contact_site3.png](https://s3.us-east-2.amazonaws.com/storage.website/en_img_contact_site3_2e2a66767a.png)
Or
- Go to our official website OrganicApps (myorganicapps.com);
- Tap the Help section at the bottom of the screen where you need to tap Contact Us for possible solutions to your issue.
![[en] img-contact_site2.png](https://s3.us-east-2.amazonaws.com/storage.website/en_img_contact_site2_d5ec7ad3c8.png)
3. Chat with support during your purchase
While making a purchase, you can seek help from the support team at any time. Simply tap Help at the top of the screen during your purchase to reach out to us.
![[en] img-contact_landing.png](https://s3.us-east-2.amazonaws.com/storage.website/en_img_contact_landing_f385e91139.png)
4. Search for answers in the Website’s FAQ section
- Go to our official website OrganicApps (myorganicapps.com);
- Check the Help section at the bottom of the screen where you need to tap FAQ. Many questions may already have detailed solutions that can address your problem.
![[en] img-contact_FAQ2.png](https://s3.us-east-2.amazonaws.com/storage.website/en_img_contact_FAQ_2_040d153941.png)
5. Contact Support via Email: [email protected]
If you have a question about paid subscription, please send us the following info:
- your full name;
- e-mails that you may have used to purchase the plan.
If you have a question about your payment, please send us the following info:
- your full name;
- e-mails that you may have used to purchase the plan;
- transaction date and transaction amount;
- last four digits of your credit card;
- email connected to PayPal;
- PayPal transaction ID.
Or detailed receipt of your order from the bank statement (with the transaction recipient).
The more information you provide, the better we can assist you.
Our support team will make every effort to promptly respond to your email. If you don't receive a reply within 48 hours, please check your spam folder.
If your issues persist, we are ready to offer you additional assistance.