## L'applicazione chiede di pagare di nuovo

Se l'app ti chiede di acquistare un altro abbonamento dopo averlo comprato sul sito web, **probabilmente non hai effettuato l'accesso al tuo account a pagamento**.

Apri l'app e attendi qualche secondo. Per chiudere il popup, basta cliccare un paio di volte nell'**angolo in alto a sinistra della finestra (la X potrebbe non apparire)**. Questa azione chiuderà rapidamente il popup e ti riporterà all'interfaccia principale.

![[it]pop-up.jpg](https://s3.us-east-2.amazonaws.com/storage.website/it_pop_up_9814037992.jpg?updated_at=2024-09-30T13:29:21.852Z)

1. Andare alla scheda **Io** e toccare **Impostazioni** (icona ingranaggio).
2. Toccare **Disconnetti**.

![[it] img-fit_cancel_logout1.jpg](https://s3.us-east-2.amazonaws.com/storage.website/it_img_fit_cancel_logout1_a203f67198.jpg?updated_at=2024-09-19T09:18:10.766Z)
![[it] img-fit_cancel_logout2.jpg](https://s3.us-east-2.amazonaws.com/storage.website/it_img_fit_cancel_logout2_c134e7f24f.jpg?updated_at=2024-09-19T09:18:11.185Z)

Per accedere al tuo account a pagamento:

1. Seleziona **Inizia**
2. Tocca **Sì, ho già un account**

Accedi utilizzando l'email e la password impostate durante la registrazione.

![[it]How do I access my plan1.png](https://s3.us-east-2.amazonaws.com/storage.website/it_How_do_I_access_my_plan1_2161beaf8a.png?updated_at=2024-09-28T17:35:47.742Z)
![[it]How do I access my plan2.png](https://s3.us-east-2.amazonaws.com/storage.website/it_How_do_I_access_my_plan2_367a864e12.png?updated_at=2024-09-28T17:35:46.648Z)

Se non hai creato la password, l'unico modo per accedere all'app è tramite l'opzione **Password dimenticata**.

1. Tocca  **Inizia**
2. Seleziona **Sì, ho già un account**
3. Tocca **Password dimenticata**

![[it]How do I access my plan3.png](https://s3.us-east-2.amazonaws.com/storage.website/it_How_do_I_access_my_plan3_9c85d8adf8.png?updated_at=2024-09-28T17:35:47.092Z)
![[it]How do I access my plan4.png](https://s3.us-east-2.amazonaws.com/storage.website/it_How_do_I_access_my_plan4_10be08cf23.png?updated_at=2024-09-28T17:35:46.652Z)

Se il problema non si risolve, contattaci all'indirizzo **[support@myorganicapps.com](mailto:support@myorganicapps.com)**.

L'applicazione chiede di pagare di nuovo

## What to Do If the App Asks You to Pay Again

If the app asks you to buy another subscription after you've already purchased one, you may have accidentally created a new free account.

Here’s how to log out of the free account and access your paid one:

1. Tap **the top-left corner** of the screen 3-5 times to close the payment screen.
2. Go to the **Me** tab.
3. Tap **the gear icon** in the top-right corner.
4. Scroll down and tap **Log out**.

![[en] app asks to pay_1.jpg](https://s3.us-east-2.amazonaws.com/storage.website/en_app_asks_to_pay_1_5175746a65.jpg)
![[en] app asks to pay_2.jpg](https://s3.us-east-2.amazonaws.com/storage.website/en_app_asks_to_pay_2_fd76c0d9ce.jpg)
![[en] app asks to pay_3.jpg](https://s3.us-east-2.amazonaws.com/storage.website/en_app_asks_to_pay_3_693bd4cfcf.jpg)

5. Tap **Get started**.
6. Select **Yes, I already have an account**.
7. Enter your registration email and password.

![[en] login_1.png](https://s3.us-east-2.amazonaws.com/storage.website/en_login_1_a6f0a0c7cf.png)
![[en] login_2.png](https://s3.us-east-2.amazonaws.com/storage.website/en_login_2_e03a549571.png)
![[en] login_3.png](https://s3.us-east-2.amazonaws.com/storage.website/en_login_3_403d5735da.png)

------------------------------------------------------------
### If you haven’t created a password

If you haven’t set a password, you can still access your paid account easily by following these steps:

1. Tap **Get started**.
2. Select **Yes, I already have an account**.
3. Tap **Forgot password**.
4. Enter your registration email.

![[en] app asks to pay_4.jpg](https://s3.us-east-2.amazonaws.com/storage.website/en_app_asks_to_pay_4_2d416738eb.jpg)
![[en] app asks to pay_5.jpg](https://s3.us-east-2.amazonaws.com/storage.website/en_app_asks_to_pay_5_7a402d7ef1.jpg)

You’ll receive a password reset link. Please check your Inbox, Trash, and Spam folders.

**Important:** The password-reset link works only on smartphones and tablets.

------------------------------------------------------------

Always feel free to [contact us](https://myorganicapps.com/help/contact-support). If you have any questions or need help — we’re here for you.

What to Do If the App Asks You to Pay Again

## Приложение просит заплатить еще раз

Если вы уже купили подписку на нашем сайте, но приложение снова требует оплату, это означает, что **вы случайно создали новый бесплатный аккаунт**. 

Откройте приложение и подождите несколько секунд. Чтобы закрыть всплывающее окно, несколько раз нажмите в **верхнем левом углу окна (значок X может не появиться)**. Это действие быстро закроет окно и вернет вас к основному интерфейсу.

![[ru]pop-up.jpg](https://s3.us-east-2.amazonaws.com/storage.website/ru_pop_up_85fe868e73.jpg?updated_at=2024-09-30T13:29:22.361Z)

1. Перейдите во вкладку **Я** и нажмите **Настройки** (значок шестеренки).
2. Нажмите **Выход**.

![[ru] img-fit_cancel_logout1.jpg](https://s3.us-east-2.amazonaws.com/storage.website/ru_img_fit_cancel_logout1_be1fc2770c.jpg?updated_at=2024-09-19T08:23:01.576Z)
![[ru] img-fit_cancel_logout2.jpg](https://s3.us-east-2.amazonaws.com/storage.website/ru_img_fit_cancel_logout2_6b5a87a987.jpg?updated_at=2024-09-19T08:23:01.744Z)

Чтобы получить доступ к вашей платной учетной записи:

1. Выберите **Начать**.
2. Нажмите **Да, у меня уже есть аккаунт**.

Войдите, используя адрес электронной почты и пароль, указанные при регистрации.

![[ru]How do I access my plan1.png](https://s3.us-east-2.amazonaws.com/storage.website/ru_How_do_I_access_my_plan1_328f2aa70c.png?updated_at=2024-09-28T17:14:18.961Z)
![[ru]How do I access my plan2.png](https://s3.us-east-2.amazonaws.com/storage.website/ru_How_do_I_access_my_plan2_edd105ad23.png?updated_at=2024-09-28T17:14:17.828Z)

Если вы не создавали пароль, единственный способ получить доступ к приложению — через опцию **Забыли пароль**.

1. Нажмите **Начать**.
2. Нажмите **Да, у меня уже есть аккаунт**.
3. Нажмите **Забыли пароль**.

![[ru]How do I access my plan3.png](https://s3.us-east-2.amazonaws.com/storage.website/ru_How_do_I_access_my_plan3_05167bf3c2.png?updated_at=2024-09-28T17:14:18.469Z)
![[ru]How do I access my plan4.png](https://s3.us-east-2.amazonaws.com/storage.website/ru_How_do_I_access_my_plan4_d3281def3e.png?updated_at=2024-09-28T17:14:18.265Z)

Если проблему не удается решить, свяжитесь с нами по адресу **[support@myorganicapps.com](mailto:support@myorganicapps.com)**.

Приложение просит заплатить еще раз

## L'application vous demande de payer à nouveau

Si l'application vous demande d'acheter un autre abonnement après l'achat sur le site, **cela signifie que vous avez accidentellement créé un nouveau compte gratuit**.

Ouvrez l'application et attendez quelques secondes. Pour fermer la fenêtre contextuelle, cliquez simplement quelques fois dans le **coin supérieur gauche de la fenêtre (le X peut ne pas apparaître)**. Cette action fermera rapidement la fenêtre contextuelle et vous ramènera à l'interface principale.

![[fr]pop-up.jpg](https://s3.us-east-2.amazonaws.com/storage.website/fr_pop_up_f60d185438.jpg?updated_at=2024-09-30T13:29:22.299Z)

Appuyez d'abord sur **Se déconnecter**:

![[fr] img-fit_cancel_logout1.jpg](https://s3.us-east-2.amazonaws.com/storage.website/fr_img_fit_cancel_logout1_21d2324544.jpg?updated_at=2024-09-19T07:27:43.526Z)
![[fr] img-fit_cancel_logout2.jpg](https://s3.us-east-2.amazonaws.com/storage.website/fr_img_fit_cancel_logout2_5d25f69251.jpg?updated_at=2024-09-19T07:27:44.049Z)

**Pour accéder à votre compte payant :**

1. Appuyez sur **Démarrer**. 
2. Sélectionnez **Oui, j'ai déjà un compte**. 

Connectez-vous à l'aide de l'adresse électronique et du mot de passe définis lors de l'inscription.

![[fr]How do I access my plan1.png](https://s3.us-east-2.amazonaws.com/storage.website/fr_How_do_I_access_my_plan1_4eb8d4ce75.png?updated_at=2024-09-28T17:06:26.418Z)
![[fr]How do I access my plan2.png](https://s3.us-east-2.amazonaws.com/storage.website/fr_How_do_I_access_my_plan2_c602b07685.png?updated_at=2024-09-28T17:06:25.104Z)

**Si vous n'avez pas créé de mot de passe, le seul moyen d'accéder à l'application est d'utiliser l'option _Mot de passe oublié_**.

1. Appuyez sur **Démarrer**.
2. Sélectionnez **Oui, j'ai déjà un compte**.
3. Appuyez sur **Mot de passe oublié**.

Vous recevrez un lien de réinitialisation du mot de passe pour vous connecter à l'application.

![[fr]How do I access my plan3.png](https://s3.us-east-2.amazonaws.com/storage.website/fr_How_do_I_access_my_plan3_a19089b1ea.png?updated_at=2024-09-28T17:06:25.792Z)
![[fr]How do I access my plan4.png](https://s3.us-east-2.amazonaws.com/storage.website/fr_How_do_I_access_my_plan4_a12113e506.png?updated_at=2024-09-28T17:06:25.343Z)

Si ce problème ne peut être résolu, veuillez nous contacter [support@myorganicapps.com](mailto:support@myorganicapps.com). 

L'application vous demande de payer à nouveau

## Die App fordert Sie auf, erneut zu bezahlen

Wenn die App dich nach einem weiteren Abonnement fragt, nachdem du auf der Website gekauft hast, **bedeutet das, dass du versehentlich ein neues kostenloses Konto erstellt hast**.

Öffnen Sie die App und warten Sie einige Sekunden. Um das Popup zu schließen, klicken Sie einfach ein paar Mal auf die **obere linke Ecke des Fensters (das X wird möglicherweise nicht angezeigt)**. Diese Aktion schließt das Popup schnell und bringt Sie zur Hauptoberfläche zurück.

![[de]pop-up.jpg](https://s3.us-east-2.amazonaws.com/storage.website/de_pop_up_fc91ad0fe4.jpg?updated_at=2024-09-30T13:29:22.328Z)

1. Gehen Sie auf die **Ich** und tippen Sie auf **Einstellungen** (Zahnrad-Symbol). 
2. Tippen Sie auf **Abmelden**.

![[de] img-fit_cancel_logout1.jpg](https://s3.us-east-2.amazonaws.com/storage.website/de_img_fit_cancel_logout1_8485f7815e.jpg?updated_at=2024-09-19T08:34:18.880Z)
![[de] img-fit_cancel_logout2.jpg](https://s3.us-east-2.amazonaws.com/storage.website/de_img_fit_cancel_logout2_cf651011c4.jpg?updated_at=2024-09-19T08:34:19.520Z)

**Um auf Ihr bezahltes Konto zuzugreifen:**

1. Tippen Sie auf **Erste Schritte**
2. Wählen Sie **Ja, ich habe bereits ein Konto**.

Melden Sie sich mit der E-Mail-Adresse und dem Passwort an, die Sie bei der Registrierung angegeben haben.

![[de]How do I access my plan1.png](https://s3.us-east-2.amazonaws.com/storage.website/de_How_do_I_access_my_plan1_8da4a83138.png?updated_at=2024-09-28T17:28:54.622Z)
![[de]How do I access my plan2.png](https://s3.us-east-2.amazonaws.com/storage.website/de_How_do_I_access_my_plan2_ca5224e1d5.png?updated_at=2024-09-28T17:28:53.207Z)

**Wenn Sie das Passwort nicht erstellt haben, können Sie nur über die Option _Hast du dein Passwort vergessen_ auf die App zugreifen.**

1. Tippen Sie auf **Erste Schritte**.
2. Wählen Sie **Ja, ich habe bereits ein Konto**.
3. Tippen Sie auf **Hast du dein Passwort vergessen**. 

![[de]How do I access my plan3.png](https://s3.us-east-2.amazonaws.com/storage.website/de_How_do_I_access_my_plan3_e2a13292d0.png?updated_at=2024-09-28T17:28:53.629Z)
![[de]How do I access my plan4.png](https://s3.us-east-2.amazonaws.com/storage.website/de_How_do_I_access_my_plan4_7d8602b853.png?updated_at=2024-09-28T17:28:53.286Z)

Verwenden Sie die E-Mail-Adresse, die Sie für das Onboarding verwendet haben. Sie erhalten einen Link zum Zurücksetzen des Passworts, um sich bei der Anwendung anzumelden.

Sollte dieses Problem nicht gelöst werden können, setzen Sie sich bitte mit uns in Verbindung [support@myorganicapps.com](mailto:support@myorganicapps.com). 

Die App fordert Sie auf, erneut zu bezahlen

 ## La aplicación te pide que vuelvas a pagar

Si la Aplicación le pide que compre otra suscripción después de comprar en el sitio web, **significa que accidentalmente creaste una nueva cuenta gratuita**.

Abra la aplicación y espere unos segundos. Para cerrar la ventana emergente, simplemente haga clic un par de veces en la **esquina superior izquierda de la ventana (es posible que la X no aparezca)**. Esta acción cerrará rápidamente la ventana emergente y lo devolverá a la interfaz principal.

![[es]pop-up.jpg](https://s3.us-east-2.amazonaws.com/storage.website/es_pop_up_732538394e.jpg?updated_at=2024-09-30T13:29:21.671Z)

1. Vaya a la pestaña **Yo** y pulse **Configuración** (icono de engranaje). 
2. Pulse **Salir**.

![[es] img-fit_cancel_logout1.jpg](https://s3.us-east-2.amazonaws.com/storage.website/es_img_fit_cancel_logout1_b502c1182b.jpg?updated_at=2024-09-19T07:48:03.668Z)
![[es] img-fit_cancel_logout2.jpg](https://s3.us-east-2.amazonaws.com/storage.website/es_img_fit_cancel_logout2_f400c556a6.jpg?updated_at=2024-09-19T07:48:03.774Z)

**Para acceder a su cuenta de pago:**

1. Pulse **Empezar**.
2. Pulse **Sí, ya tengo una cuenta**. 

Inicia sesión utilizando el correo electrónico y la contraseña establecidos durante el registro.

![[es]How do I access my plan1.png](https://s3.us-east-2.amazonaws.com/storage.website/es_How_do_I_access_my_plan1_a2c8b299a8.png?updated_at=2024-09-28T17:22:37.284Z)
![[es]How do I access my plan2.png](https://s3.us-east-2.amazonaws.com/storage.website/es_How_do_I_access_my_plan2_806ef4a9bc.png?updated_at=2024-09-28T17:22:35.640Z)

**Si no has creado la contraseña, la única forma de acceder a la aplicación para ti es a través de la opción _Olvidaste la contraseña_**.

1. Pulse **Empezar**.
2. Seleccione **Sí, ya tengo una cuenta**.
3. Pulse **Olvidaste la contraseña**. 

![[es]How do I access my plan3.png](https://s3.us-east-2.amazonaws.com/storage.website/es_How_do_I_access_my_plan3_60b938aec5.png?updated_at=2024-09-28T17:22:36.269Z)
![[es]How do I access my plan4.png](https://s3.us-east-2.amazonaws.com/storage.website/es_How_do_I_access_my_plan4_26b124c27b.png?updated_at=2024-09-28T17:22:35.637Z)

Utilice la dirección de correo electrónico que utilizó para registrarse. Recibirá un enlace para restablecer la contraseña e iniciar sesión en la aplicación.

Si este problema no puede resolverse, por favor póngase en contacto con nosotros [support@myorganicapps.com](mailto:support@myorganicapps.com). 

La aplicación te pide que vuelvas a pagar

## O aplicativo pede para você pagar novamente

Se o aplicativo pedir para você adquirir outra assinatura após comprá-la no site, **provavelmente você ainda não fez login na sua conta paga**.

Abra o aplicativo e espere alguns segundos. Para fechar o pop-up, basta clicar algumas vezes no **canto superior esquerdo da janela (o X pode não aparecer)**. Isso fechará rapidamente o pop-up e retornará à interface principal.

![[pt]pop-up.jpg](https://s3.us-east-2.amazonaws.com/storage.website/pt_pop_up_159fa98377.jpg?updated_at=2024-09-30T13:29:21.797Z)

1. Vá para a aba **Eu** e toque em **Configurações** (ícone de engrenagem).
2. Toque em **Sair**.

![[pt] img-fit_cancel_logout1.jpg](https://s3.us-east-2.amazonaws.com/storage.website/pt_img_fit_cancel_logout1_dfbeb2b02b.jpg?updated_at=2024-09-19T08:57:37.065Z)
![[pt] img-fit_cancel_logout2.jpg](https://s3.us-east-2.amazonaws.com/storage.website/pt_img_fit_cancel_logout2_70be20133e.jpg?updated_at=2024-09-19T08:57:37.500Z)

Para acessar sua conta paga:

1. Toque em **Iniciar**.
2. Selecione **Sim, eu já tenho uma conta**.

Faça login usando o e-mail e a senha definidos durante o registro.

![[pt]How do I access my plan1.png](https://s3.us-east-2.amazonaws.com/storage.website/pt_How_do_I_access_my_plan1_c33c4cb118.png?updated_at=2024-09-28T17:43:25.425Z)
![[pt]How do I access my plan2.png](https://s3.us-east-2.amazonaws.com/storage.website/pt_How_do_I_access_my_plan2_4bd5a39075.png?updated_at=2024-09-28T17:43:24.049Z)

Se você não criou uma senha, a única maneira de acessar o aplicativo é através da opção **Você esqueceu sua senha**.

1. Toque em **Iniciar**.
2. Selecione **Sim, eu já tenho uma conta**.
3. Toque em **Você esqueceu sua senha**.

![[pt]How do I access my plan3.png](https://s3.us-east-2.amazonaws.com/storage.website/pt_How_do_I_access_my_plan3_3b2e9fd93f.png?updated_at=2024-09-28T17:43:24.545Z)
![[pt]How do I access my plan4.png](https://s3.us-east-2.amazonaws.com/storage.website/pt_How_do_I_access_my_plan4_0d8d1f9ed2.png?updated_at=2024-09-28T17:43:24.550Z)

Se este problema não for resolvido, entre em contato conosco pelo e-mail **[support@myorganicapps.com](mailto:support@myorganicapps.com)**.

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